UiPath Review

Employees can see information very quickly, reducing a lot of complications


What is our primary use case?

We are using attended automation. I help drive a lot of products in UiPath. Now, we are using their data process mining and document understanding features. We are creating forms, then putting data on the forms, so our attended bots will work.

How has it helped my organization?

We use UiPath to resolve customer complaints by creating buttons that link to back-end integrations.

Employees can see information very quickly, reducing a lot of complications.

Uipth gives us as good speed and accuracy to improve all the bot la performance.

What is most valuable?

I like the document understanding feature. It gives us more accuracy. 

The AI and machine learning features are very useful for us.

UI Targets enabled us to quickly build automations within multiple applications, even without the right connectors. For example, we can drag and drop Outlook activities.

We use UiPath selector technology is a wonderful feature, especially compared to other RPA tools.

From mobile applications, we use Orchestrator where we can monitor processes and share them. 

What needs improvement?

Need more AI and Machine learning build technology and integration of 3rd party applications. Need some improvements in orchestrator

For how long have I used the solution?

We have been using it for around two years.

What do I think about the scalability of the solution?

5,000 people are using UiPath.

How are customer service and technical support?

Any queries that we have, we can go onto their forums. If there are issues, we can contact their support and they will resolve them.

Which solution did I use previously and why did I switch?

We have used Automation Anywhere, which is complex to understand. 

How was the initial setup?

The initial deployment was not complex.

What about the implementation team?

I will rate the level of expertise is 9(out of ten)

What was our ROI?

The attended automation has saved us time.

What's my experience with pricing, setup cost, and licensing?

The pricing is average; it is not too high nor too low.

Which other solutions did I evaluate?

Its speed is better than other RPA solutions. They release more updates, details, and features compared to their competitors. 

What other advice do I have?

We can learn from UiPath Academy.

I would rate the solution as a nine (out of 10).

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Which version of this solution are you currently using?

4.2
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
More UiPath reviews from users
...who work at a Financial Services Firm
...who compared it with Automation Anywhere (AA)
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Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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