UiPath Review

Automation monitoring feature notifies us of any problems, reducing the amount of maintenance work involved

What is our primary use case?

We use it with ServiceNow for maintaining tickets. Our task works to automate some scenarios such as software updates. In that scenario, there are some repeated steps. We use UiPath with Python scripting to automate those repetitive steps.

How has it helped my organization?

One of our use cases is for our insurance team where we have built a prototype which has helped the insurance team cut pricing. That is one of the automations that has made a difference.

Also, the fact that this is a SaaS solution means we are able to innovate much faster when it comes to automation. We have been able to complete use cases in as little as one month. There can be problems with the on-premises version because there are certain restrictions for accessing that database. But because this is on the cloud, we can access the data from anywhere in the world. That is very beneficial.

UiPath has also helped to reduce the amount of maintenance work related to our automation operations. It has a feature to keep the different automatic tasks monitored. That monitoring helps us if there's any problem in an automation. We get notification that there is a problem. If we don't know about those problems then, after some time, maintenance on them will be harder. It does help us to maintain things.

Before, we were using the on-premises service for our automation activity. By using UiPath Automation Cloud, we don't need to go anywhere. There is a single tool where we can keep track of the maintenance. Doing so with the on-prem solution was much more time consuming and slow. With UiPath it's so much faster so it helps us cut costs.

And in terms of overall cost savings, before we implemented one of our automations there were around 100 people taking care of the task. Using UiPath, we have automated that task and we have saved the fees of 100 people.

What is most valuable?

The speed is much better because we're doing it on the cloud. With other solutions there were network problems, but in UiPath I have found that network connectivity is much stronger when transferring data from the back end to the front end. It is much faster.

The Portal for enabling business users to trigger jobs with business input and for monitoring those jobs is great.

There is also the granular, role-based access control and management which is very important in our organization because we have different roles. Our manager has a much higher role, so that if there are some changes in an automated step, there are permissions from that higher authority. Otherwise, low-level employees could make changes without informing the higher levels and there could be a lot of conflicts. This way, we don't allow the lower-level employee to make any changes without proper permission from the higher authority.

The solution's single sign-on is also important because without it, a user ID and password could be compromised by a third-party or hacker. Single sign-on gives us another level of security when logging in to UiPath. It's very important and a good security feature.

UiPath also continues to add services to the Portal. There are proper updates that come out monthly or quarterly. They update different features or any problems with features, so the updates are very useful for us. It's very important that all the services are managed from the same place because no matter where a team is, if there is a glitch and we raise a question with customer support, and they do some fixing, that fix is available for all the users who are using UiPath. It comes from the centralized location, which is a very good thing. It is available for all our users around the world.

What needs improvement?

They should include new machine learning and AI algorithms for better forecasting and analytics.

For how long have I used the solution?

I've been using UiPath Automation Cloud for two years.

What do I think about the stability of the solution?

It is very stable. In most software, we find that when we increase the data size, there is some kind of decrease in network connectivity, a delay or lag. But UiPath is very stable because they release updates very frequently.

What do I think about the scalability of the solution?

We use it for day-to-day purposes. The tools are working on different jobs, daily. We have plans to automate more scenarios and we are working on a PoC for them. If they go well they will be implemented in UiPath as well.

How are customer service and technical support?

Their support is very proactive. When we reach out to them, they fix our problem within a day. We can also use the Portal to have a chat about any issues that come up. Customer support is good and the community support is also great.

Which solution did I use previously and why did I switch?

The fact that we don't have to worry about future installations and upgrades of Orchestrator, was important in our decision to go with UiPath, because those things are already built in. We don't need to worry about the infrastructure part. It is maintained by the UiPath team. They also have better community support to help us if we face any problems. That is one of the great things about UiPath.

How was the initial setup?

The initial setup was very easy. The vendor was very active and the community is very active so there was no delay in communication. It was very straightforward.

We started UiPath as a desktop application and then we slowly moved to the cloud.

And in terms of the setup costs of our automation operations, UiPath doesn't have a lot of dependencies, so it is quick. We don't need to contact another party to maintain things because the UiPath community helps us with every aspect. It works. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good compared to other software. Based on the features that UiPath is providing, and the community support, the price is reasonable.

Which other solutions did I evaluate?

I have used different tools like Blue Prism and Automation Anywhere. When comparing all three, when it comes to cost, UiPath is great. It is also easy to use. Anyone can learn to use it within a couple of weeks. It is very useful and user-friendly.

The user interface and the usability of the other solutions is not as user-friendly. We also found some glitches in those solutions, things like network delays.

What other advice do I have?

We haven't found any problems with UiPath. It is working great. It's a great tool. I would suggest that everyone go with a UiPath because it has helped us a lot.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
More UiPath reviews from users
...who work at a Financial Services Firm
...who compared it with Automation Anywhere (AA)
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