What is our primary use case?
I am an automation consultant and most of the robots that I work on are unattended.
Some of our use cases involve end-to-end automation. One of them is an SAP system where the transaction data, material numbers, and other things are used for T-codes. Based on the value of data in the T-code, it opens other T-codes in the process and updates those registries accordingly. This may include, for example, T-codes one and two. Then, from T-code one, I need to get input with regard to my material numbers. This might be a materials invoice or the invoice numbers of material orders. With those, you have to put it in one T-code and get output.
Based on the output of the T-code one, you need to do the rest of the operations in T-code two and T-code three. Once the job is completed, update all the information about the different T-codes in an Excel sheet and then update it back to the system.
How has it helped my organization?
UiPath saves time both from the perspective of a developer and an end-user. I can talk about the two positions because I have been involved in both roles. On the development side, the features make it very easy and tasks that normally take half an hour can be completed in a minute or two.
With respect to the end-user, assume that a process normally takes an hour a day to complete. Once the automation is in place, the whole process will be done in a minute or two. Importantly, the user does not have to monitor the process because it runs in the back end or on a server in a remote location. The entire process will run without monitoring.
At the same time, the user will be informed. Let's say that you have to get some data out of it; most of the time, the data available every few days. Personally, given that I am not normally in the role of the end-user, I have to log in to all of the systems and look for the data. However, if UiPath is configured and developed properly then it will inform you in an email that the data is now available. Similarly, if there is no data available then it can be configured in such a way that the user will be informed of that. This would give the user the opportunity to save and plan to utilize their time for other purposes.
In our company, we have a lot of use cases where we were able to implement unattended automation. This meant that we saved a lot of time and we were able to reutilize the employees for more useful engagements.
An additional thing that we are able to achieve through using an RPA like UiPath is a reduction in errors. When we are performing any kind of activity, such as a recalculation in Excel, or calculations in a step-by-step process that involves manually copying data between two places, there is a high chance that an error will occur. This is a human error that can be avoided once we implement the automation and move it to production. Ultimately, all of these types of errors will be eliminated.
It is difficult to estimate the total number of errors that we avoid, but I can say that we were able to save time and with each process, the number of errors is reduced.
What is most valuable?
The most valuable feature is the set of data scraping tools. You can scrape data into your tables, then easily transform it or convert it between formats. If UiPath or another similar automation tool was not there, it would be very difficult to automate something that is a UI- based application. There is no other option to get that back-end data out of it. If we were not able to convert the formatting, or if for whatever reasons we cannot extract the data into a table format, it would be very difficult for us to convert and get the data that we want. The data would be difficult to format and we would spend a lot of time on it.
UiPath provides the data in a table format and in a structured manner, which means that we are able to get the required value from the table and do the necessary calculations on it. It saves us a lot of time in this process.
We have started using the AI functionality but so far, not to any great extent. For example, we were able to identify different types of images while reading an invoice. Prior to using the AI capabilities, we were not able to read them. This is our only use case for AI at the moment, but we plan to explore other activities and possibilities.
We have used the UiPath Academy courses and by doing so, we were able to learn a lot of things. They had examples of use cases that can occur in different scenarios and instead of getting that from a live environment, or during development, we were able to learn it from the Academy and a live example.
With the Studio, we can do basic troubleshooting in the production machine or VM, in case any error occurs. This is helpful because we don't have to move the data back to the development machine.
What needs improvement?
The integration with APA should be improved with respect to adding data from external sources and being able to bring in data from third-party applications. Also, it should be better the other way around, where UiPath is providing APA data to other applications.
For how long have I used the solution?
I have been using UiPath for the past four years.
What do I think about the stability of the solution?
If the application is working fine, without making any updates or changes, then the bot will work as expected about 95% of the time. However, if there are any changes to the end-application made by the developers, or there is a content change, then we definitely have to align to those changes and it will take time.
Generally speaking, we move a process to production once it is stable.
What do I think about the scalability of the solution?
We can easily scale this solution so the scalability is quite good.
We have between 15 and 20 developers in my team who work with UiPath. I am not sure about the number of people on the other teams. In terms of end-users, there are more than 100.
I have developed 30 processes personally, and my team has created more than 200. We plan to continue using UiPath in the future.
How are customer service and technical support?
We have used technical support and the UiPath technical team is good. Whenever there is help required, and we are not able to find the solution for that from the UiPath documentation, we get a ticket with the support team. Based on the criticality of the process, they help us.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to UiPath.
How was the initial setup?
The initial setup is straightforward and very easy. The main component is called Orchestrator and then there are two more components called Studio and Development Robot. These two are connected to Orchestrator, and once the development is complete, you can do the unit testing on the same machine. After this, you publish the package.
Once the item is published, it will be pushed to the Orchestrator and then connected to the bot. This is where you're going to run the process. Once it is complete the bot will start running. The whole process will take approximately 10 minutes and you can move the data to production.
When the process is running in production, Studio allows you to troubleshoot from there, without having to move it back to the development machine.
What about the implementation team?
I deployed UiPath on my own. They have provided enough documentation.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs seem okay to me, although it is a little bit on the high side.
In the past, you needed to install the Studio license if you wanted to be able to troubleshoot in production. However, that has changed and you no longer need to buy it separately.
What other advice do I have?
My advice for others who are implementing or using UiPath is to ensure that they test the robots and processes thoroughly before moving them to production.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?
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