What is our primary use case?
As a partner, we see many use cases. Our clients are really looking to UiPath or RPA as a means of digital transformation. Some of the areas we see them use it are in finance, supply chain, human resources, IT automation, and tax functions.
The way we tell our clients to look at UiPath is that everywhere they have repetitive functions happening, they should explore RPA as an opportunity.
How has it helped my organization?
We see the real value coming out of UiPath in the ability to transform our clients' businesses: Produce rapid time to value and a very good return on their investment as well. That's the real value UiPath provides to our customers.
It is transforming our clients' cost structures but, at the same time, it improves their time to market. It helps them to improve their employee morale, make sure that employees stay longer, and it helps them improve their customer experience.
We see that the speed of business functions has improved by as much as about 70 to 80 percent. A particular process that, at times, would take about ten minutes to execute, has gone down to just two or two-and-a-half minutes. I would give performance benefits full marks with UiPath.
What is most valuable?
The way we look at it is that features are a commodity. We prefer to look at the value it provides.
Having said that, it is very easy to use. We have seen new developers becoming productive in a matter of weeks, not months. The entire solution is structured in such a nice way that clients can start seeing benefits in six to eight weeks.
What needs improvement?
One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see.
Also, some of the IAM tools have features that have somewhat segregated duties. For our clients, this is a big challenge in terms of how they do SoD. If there were some features related to SoD that were added to the tool, that would be really great.
What do I think about the stability of the solution?
It is fairly stable. We have not seen any major issues in terms of stability.
What do I think about the scalability of the solution?
The scalability has been good.
How are customer service and technical support?
We have not used technical support.
How was the initial setup?
The setup is relatively straightforward. It is easy for our clients' security groups, their IT departments, their compliance departments, to understand. They know the key steps that need to be taken. From that perspective, it is relatively easy.
Many of our clients have used UiPath RPA Academy training and have found it very helpful.
Which other solutions did I evaluate?
In addition to UiPath, the top options are Automation Anywhere and Blue Prism. In addition to that, we have seen some interest in exploring solutions from Pega and Kofax.
One of the reasons our clients select UiPath is that it now has a very well-established customer base. Those success stories help UiPath. A second factor is the ease of use. Our clients find it is easier to train their developers and access the necessary workforce. Thirdly, the licensing model is where clients see that it is among the best-of-breed.
What other advice do I have?
Focus on your objectives. Don't consider UiPath or RPA as just a shiny technology. You need to know what is it that you want. What are your business objectives? That is the first thing you need to determine. Second, you need to set very realistic goals regarding what you want to accomplish. Thirdly, don't wait for a long period of time. Get started. You need to get into finding success as soon as possible. Find the low-hanging fruits, create a few bots, demonstrate the value for people, and then look at scaling up.
The pitfall I see with many of our clients is that they want to think big, do automation for 50 processes at once. But they get a lot of organizational resistance. The key here is to start small, show success, and build on top of those successes.
Almost all companies recognize that there is a need to invest in automation, both RPA-type automation and cognitive automation. When we work with them we try to understand what their strategic objective is. Is it about improving time to market? Is it about improving efficiency? Is it about improving customer experience? Or is it about improving the cost structure? In some cases, it is a combination of all of these. Determining that is usually our starting point. Then we can deep-dive into what the process areas are where we can get the maximum benefit.
All the companies we deal with are focused on improving their cost structure, so cost-saving is the most important criteria that our clients articulate. But in many cases, clients talk about improving the efficiency of their workforce or being able to respond to their customers' needs.
From there, we do an opportunity assessment, identify some of the key, low-hanging fruit where they can benefit. We prepare a value case which could be anything, depending on the client. It could be related to cost savings, it could be related to time to market, etc. Then, as we implement, we set up a value-realization office to track the benefits very closely.
Despite all the new hype happening around upcoming RPA and automation tools, what we have seen is that clients usually do not have the internal workforce that is trained and that really knows the best practices that are involved. That is where they look to partners, like us, to bring in their skills. When we start working with the clients, we start in a 70/30 model where 70 percent of the team comes from Accenture and 30 percent of the team comes from our clients.
To begin with, when our clients start a proof of concept, on average the team size is usually about six to seven people, including the IT support functions that are involved.
I rate UiPath a ten out of ten because of multiple factors: ease of development, ease of maintenance, robust security, and a very good installed client base. These are the factors that actually lead to a perfect score.
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