What is our primary use case?
We are accountants and consultants and there are many mundane processes in auditing. Using RPA to automate not only allows us to be more precise, but we can also audit a larger population of material. We get accuracy and speed, and those are our main goals.
How has it helped my organization?
We have been able to do our work in a more timely fashion, more accurately, and it opens up other paths of customer use cases which will enable us to expand our business as well.
In terms of performance benefits, I would rate it a nine out of ten.
What is most valuable?
- The OCR capabilities, to take somewhat structured data and put them into more structured data so that we can do our analysis.
- Screen scraping.
- The overall process of integrating it with other applications that we use in our analysis.
- It has also exceeded our expectations in the fact that it's a lot quicker to implement than we thought it would be.
What needs improvement?
It's easy to use but I think it will be a lot easier as it continues to develop. Right now, we do need some development capabilities, to understand certain computer languages, to put in the bots. They're on the right roadmap to make this even easier to engage so that anyone, even people without programming language experience, will be able to use it.
I would like them to continue to build and make Studio easier to use for non-technical people.
What do I think about the stability of the solution?
Looking at it as a marketplace, I think it's very stable.
How are customer service and technical support?
We have used their customer support. It has been good for us, although it hasn't been perfect because they're growing so fast that there are a lot of new employees coming on board. That's a challenge to manage for any company. Certainly, the online tools, the Academy training, allow for a nice implementation. It's more an issue when it comes to getting in touch with someone, where we need something customized and we have questions.
I have used UiPath RPA Academy training. It's been great. I think it is developing as well. They continue to add training, change and modify some of it, which is great. You can feel that it is evolving.
Which solution did I use previously and why did I switch?
With most of our clients, generally, it's humans who are doing manual, mundane tasks - what I refer to as the "low-hanging fruit" side of it. They see right away, when we take their current process that they're doing, how the automation can handle it and be more accurate than what the human employee is doing right now.
The important criteria for our clients in selecting an RPA solution are price, that is always one, but also accuracy and security are factors they're most interested in.
How was the initial setup?
I was involved in the initial set up of UiPath in my company. On a relative basis, it's straightforward. There are certainly some complexities to it, but it is definitely less complex than I expected it to be.
What was our ROI?
Our clients have seen considerable ROI from using UiPath. Once our customers get their heads around it, and then we implement it, they see the benefits of using it straight away.
What's my experience with pricing, setup cost, and licensing?
Scalability is there. There are so many use cases, certainly for our company. There are many opportunities. We're essentially automating what I would consider to be the low-hanging fruit, and there are so many things to build on top of that, as we get that foundation.
UiPath absolutely is capable of scaling.
Which other solutions did I evaluate?
Usually, it's Blue Prism and Automation Anywhere.
One of the main reasons that clients go with UiPath is the Academy, where they can get free training, where they can send their internal people to get the training. Having access to it and learning about it is a big hurdle a lot of times. Having access to the learning is a great thing.
What other advice do I have?
I think it's the best RPA solution that I've looked at and I would suggest that you take a hard look. It's easy to start working with it. You can get it stood up pretty quickly and you're going to reap benefits right away.
This is a fast-growing industry, so staying on top of, and executing, plans is important. So far, from what I've heard regarding the roadmap, UiPath is certainly on their way to doing that.
Right now, we're in an interesting spot where a discussion point is how much our customer will own of what we sell to them. We're developing bots right now. The infrastructure, in our use case, typically, is owned by the customer. For us, it's about educating our customers on what we can help them with in terms of infrastructure: We can run it ourselves or they can own it. A lot of our customers want to own that infrastructure.
I think of all of the things it can do - the integration with different applications, solving what are important problems, and saving many labor hours for those who are using it - and they are the main reasons I rate it a nine out of ten. The only reason it's not a ten is it's not totally done by someone that doesn't know technology and programing. I think they'll get there but you still need some skill sets in your organization.
Start Your UiPath Free Trial
Accelerate your digital transformation now with free access to the UiPath Platform