UiPath Review

There are operational benefits in terms of time savings and user satisfaction of not having to do menial, repetitive tasks

What is our primary use case?

We use UiPath for automating activities that which from operations, such as policy administration, claims handling, HR activities, and finance to a little bit of underwriting support.

How has it helped my organization?

We are still at about a year and half of implementation, so the benefits are already being realized. Because of the size of our organization, it's going to take more time for it to make a real tremendous impact. What I already see is there are financial benefits that we have been yielding. There are also operational benefits in terms of time savings and user satisfaction of not having to do the menial, repetitive tasks.

What is most valuable?

  • It scales fairly easily. 
  • The UI and the back-end platform are very easy to use. 
  • There is a roadmap for growth in the organization: scalability-wise and additional features going forward.

What needs improvement?

Ease of use could be improved. The newer features are easy to use and positive additions, but there is room for improvement, specifically of the UI console for the developer. There are also other features that could use improvements.

I would like to see the OCR, machine learning, and cognitive package that is being discussed in the next release.

For how long have I used the solution?

One to three years.

How are customer service and technical support?

The customer support is supportive and knowledgeable. I tend to deal more with the account and management directors because of the relationship. They are always willing to help and support me.

The UiPath Academy RPA feedback from my team has been positive. It's real structured. One of my guys did the RPA development course, and it should have been an in-depth development and less high-level development. So, it was supposed to be an advanced training, but it wasn't advanced from his viewpoint. I think he wanted more hands-on experience.

How was the initial setup?

The version that we implemented two years was probably harder to implement than what it is now. Though, I would not necessarily say it's very complex to set up. It's fairly straightforward compared to other solutions.

We're still figuring out how much staff we need for deployment and maintenance, as it has been a much bigger requirement than initially expected. We're not at the stage yet where everything is hands-off. 

At the moment, I have a team of seven people offshore that do maintenance, support, and run operations. This is helping us have a seamless experience for the user. The staff in the those roles are support analysts and maintenance level 1 support.

What other advice do I have?

Make sure you have your infrastructure correctly set up and that you are ready to scale up, because it will grow.

Ease of use has met our expectations. It would only exceed them once we see the new features come in and they all work seamlessly together. Every release gets better, which is what I want.

This is now a cognitive solution. It's leading in the industry, but there's still room for improvement. However, I know they're getting there.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More UiPath reviews from users
...who work at a Financial Services Firm
...who compared it with Automation Anywhere (AA)
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Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: August 2021.
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