What is our primary use case?
Primary use case is to find the highest value add processes and automate them to allow people to work on other things, which are of higher value and more strategic.
I currently have a team of about 15 people on my team, as a central team. We are at 35 licenses, so we have about 35 developers across the company.
How has it helped my organization?
We are still in the process of maturing to the point where people think about RPA first. We're still running around looking for the processes, teaching and helping people to get there. Our culture shift hasn't happened yet.
The solutions has meet our expectations, even a bit more than that.
What is most valuable?
- Rapid development: If we can develop something in four weeks, then see value back, that is big for us.
- The quick delivery is good.
- The solution is easy to use.
What needs improvement?
Managing the infrastructure UiPath is running on is a lot harder than it seems. In the app development world, there's things called Docker containers that sort of help you containerize what your thing is running on, then it is in code. If we could get that, it would go a long way. Otherwise, I will have trouble scaling, because every time I scale, it's another manual setup of the infrastructure. I could automate that too, but the right solution is to have this working in containers, not a bot running around getting rid of pop-ups, and installing and uninstalling Chrome.
Working at an enterprise is harder, because we have security concerns, infrastructure, and governance. So, how do you create these virtual users? Because now someone has to own the credentials, but that's an anonymous user who has access to the credentials, and they have access to systems. All of this stuff is hard.
What do I think about the stability of the solution?
The stability is not that good yet for whatever reasons. We have a lot of safety critical things that have to be 99.999% availability, so we're struggling a little bit with those. For the non-critical processes, it does a great job.
What do I think about the scalability of the solution?
As a product, UiPath is very scalable. UiPath has to run on some infrastructure, and that infrastructure and security is not scalable yet. I'm not sure what the best practices are to avoid that.
How do you leverage a scalable infrastructures? Let's say a Windows Server 2016 version, because I know UiPath supports it. However, in an enterprise environment, there are security concerns when I have anonymous users with internet access and interactive logins to a Windows Server. As a matter of fact, my security team says, "No."
In these areas, there is a lot of opportunity. Because, in reality, this is what is keeping me from scaling. I have the business cases. My business users want it. I have the development talent to do it. My issue is with the infrastructure.
How is customer service and technical support?
Their customer support is very responsive. Sometimes it can be hard to communicate, because we are going back and forth in a forum type of environment. After three back-and-forths, it should just be a phone call.
We put everyone through the UiPath Academy RPA training courses: The foundation and advanced framework. Some people struggle with the questions being asked which aren't on the videos.
The advanced framework is a difficult course. People take it and they don't get the concepts yet, so it needs to be thought through again.
What was our ROI?
We haven't actualized the value. We save people time, but then they're doing something else, and you have to quantify that into the value, which gets really grey and hard to do. As far as a head count reduction, we haven't done any of that.
The performance benefits are good. Everyone is happy. When the thing is working and it's working great, they love it because we are getting value.
What other advice do I have?
There is a lot of focus on new features going forward, integrating more with AI, and that's great.
Get started using the product yesterday. You're already too late.
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