Web service activity is helpful in implementing web-based automation
What is our primary use case?
- To execute the automation of ticket creation in ServiceNow
- For the critical situation: creating an incident
- For the request: creating a request in ServiceNow.
How has it helped my organization?
- Return on investment is high.
- Reduces the time for accomplishing repetitive tasks.
- Allows developers to learn new technology and help in implementing the same.
What is most valuable?
- UiPath free tool availability and free certification for the developer
- Web service activity is helpful in implementing web-based automation.
What needs improvement?
- It should add the feature of intelligent automation.
- Also, to interpret human decisions using Amazon Alexa as well as machine learning.
For how long have I used the solution?
One to three years.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 30 2019
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