UiPath Review

The product is easy to use and has exceed our expectations


What is our primary use case?

We use it for customer-facing and internal processes.

What is most valuable?

The most valuable feature is its time savings.

The product is easy to use and has exceed our expectations. We have a mixture of technical and non-technical people.

What needs improvement?

They need to improve features around legacy systems.

We currently lack in experience. Hopefully, after another year, we will be more experienced with the product.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

UiPath has been stable all the way through. We have not experienced any issues.

What do I think about the scalability of the solution?

It scales very well.

How are customer service and technical support?

The technical support has been good to work with for the few cases that we had to raise.

How was the initial setup?

The initial setup was pretty straightforward. Including the Orchestrator, the setup took one to two months.

What was our ROI?

We have seen ROI. It has eliminated human errors and saved time for other teams at the company.

Which other solutions did I evaluate?

We looked at Blue Prism and two other vendors. Based on our comparison, UiPath was the better solution with better licensing.

What other advice do I have?

My team uses the UiPath Academy and find it good and helpful.

Automation in our business is a new thing.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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