What is our primary use case?
Our primary use case for it right now is in human resources. We are using it as a recruiting capability where we receive resumes in from recruiters, one in particular. Then, we're looking at the emails, pulling data off the resumes, and loading it into a database. We are also identifying resumes which might need some additional clarification. This saves a lot of time, so somebody doesn't have to go through each email, evaluate them, and pull the resumes down.
Our customers are the DoD, mostly, and some civilian agencies.
What is most valuable?
- The ability to integrate easily within our IT environment.
- The ease in which we are able to program and tie it into our various applications.
What needs improvement?
I would like more defined processes for around use cases. This might be helpful, as it is more general at the moment.
What do I think about the stability of the solution?
We have not experienced a whole lot of issues with UiPath at all internally.
In some of the pilots that we are developing for our partners or for our customers, we haven't seen any major big issues or bugs.
What do I think about the scalability of the solution?
We are still in the initial phases of deploying different bots, one bot at a time. Once we get into the Orchestrator area, we are looking at more of shared, multiple Unattended bot deployments. Then, we will have a better feel for it.
How are customer service and technical support?
The support has been excellent and very helpful. We have received a lot of great information and assistance from the UiPath engineers and partner alliance people, who has been very helpful and responsive.
How was the initial setup?
It took us only about two days of man-hours to build it out. Thus, it is easily implemented, programmed, and deployed. The ease of use and implementation together are a huge value-add and time saver to any organization.
The ease of use did exceed our expectations. We heard it was easy. We had been trained up and had certified people. However, this was our first endeavor, in terms of deploying it internally, and it went extremely well.
What was our ROI?
We have seen a huge benefit time-wise, in terms of the repetitive type of activities that we do. Now, we have automated those and can do the more hardcore analysis of the resumes. In the human resources area, it would take 27 minutes to process 20 emails. With UiPath, we are doing it in about two minutes, which is a huge time savings.
What's my experience with pricing, setup cost, and licensing?
Given how cheap it is to initially buy the product, the licensing methodology that they have in terms of renewing every year is appropriate. Later on, if they start charging more early on, for deployment, buying the license, and deploying it initially, then having a lower maintenance fee might be more appropriate. Now, with the scale they are at, it is an appropriate way to do the licensing.
Which other solutions did I evaluate?
We are a partner. We are totally onboard with UiPath. We did not look into different partners to use as a product internally.
It is the market leader, particularly in the federal government. It is getting the widest use right now.
What other advice do I have?
The product is extremely helpful. In terms of usability, capability, and functionality, it's one of the best products that we have used in terms of being easily implementable and cost-effective.
We find that all the materials out there for partner use are extremely effective and organized extremely well. They are very detailed and helpful.
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