What is our primary use case?
We are using it for financial applications in the financial sector. We also have a couple of bigger federal customers who started RPA development on their own, then needed our help.
Internally, the RPA offerings team is developing more resources, so we can support all our customers. This involves a lot Pegasystems, ERP, and homegrown systems.
How has it helped my organization?
We are really seeing that RPA in the production, where people are using it, they are getting benefit.
What is most valuable?
Screen scraping credentials of whatever features that it has. The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work.
The ease of the use is good and exceeded my expectations. The implementation became easier and more standardized. Also, our development time has been reduced. Using ReFrameWork, we saw that the code become organized very nicely by UiPath and the implementation became easier and more standardized with more prebuilt components, which reduced development time. If you load the ReFrameWork nicely, you can do things faster and more standardized.
What needs improvement?
I have found there to be setup issues with Chrome. Right now, I am using IE.
I am looking for more batching processing because of the ODI framework. While they have a process where they log everything into Orchestrator, then they process it. However, when I have 50,000 to 100,000 records being batch loaded and processed one-by-one Orchestrator, I am apprehensive about it.
What do I think about the stability of the solution?
Stability looks good except that we see that when we run the bot sometimes somewhere in the middle it fails. It will recovers, but I don't know why and can't answer to my customers why. I don't know if something can be done to eliminate the failing piece. I don't know whether it is a stability issue, but it should be handled in future. Other than that, stability looks great.
What do I think about the scalability of the solution?
If you start using Orchestrator, and you put your Orchestrator on a very high-end machine, it can handle thousands of bots. I don't see any issues with running multiple processes on a single bot, then connecting it to Orchestrator.
How are customer service and technical support?
Before using UiPath Academy, we used the customer support to answer our initial questions.
Which solution did I use previously and why did I switch?
This automation is not exactly like other automation that we used to do. This is a different type of automation where we are not disrupting the existing codes. We are providing all these features to the customer.
How was the initial setup?
The initial setup is simple. Once you install Studio, you can do the development within minutes.
What was our ROI?
Once the bot is programmed, it eliminates human error. It doesn't make any mistakes if you have programmed it correctly.
Which other solutions did I evaluate?
Right now, we are not working with other vendors.
What other advice do I have?
I would recommend UiPath and its bots.
Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready.
Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step.
One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.
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