What is our primary use case?
The primary use case is invoicing and billing. The first thing that we used it for was some content migration from one video hosting provider to another. We later on moved to invoicing and billing, which included time sheets, management, and feeding data into our accounting system.
What is most valuable?
The features that we use the most for our use case include reading PDFs, email integration, and web and desktop automation talking to other desktop software.
We have generally found it easy to use, but we also develop some extensions. We are actually a software development shop, so we have developed extensions to the core UiPath platform. They have made it pretty easy to do that.
What needs improvement?
UiPath could use more OCR use cases to help with those features.
I would like to see higher end AI type features natively in UiPath. Some native integration over time would help.
For how long have I used the solution?
I started with this solution a couple years back.
What do I think about the stability of the solution?
We found it to be quite stable.
What do I think about the scalability of the solution?
We have a relatively small use case. Most people have entered the market on a small scale. The maturity will come in, maybe over this year, as people start to scale up.
I expect some issues will surface when it starts scaling up. However, that happens with any software.
How are customer service and technical support?
The eagerness of UiPath engineers and their salespeople to help us along the process has helped us align ourselves more with UiPath.
Support is good, helpful, and eager to help.
Which solution did I use previously and why did I switch?
The UiPath Academy is great. It was one of the reasons which made us choose the tool, and align ourselves with it. It was easy to get the software, and train on it. If you're doing professional work, you don't want to have untrained people work on it. This will not lead to success.
As a software development shop, we value training quite a lot. They made it easy to help our developers come up to speed with the software and get certified.
How was the initial setup?
The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started.
What was our ROI?
We have seen ROI by it saving some hours for us. We are a small company. We use the tool mostly because we want to learn about the software. We also save some hours, but we do it to learn and help other customers who are doing it at much higher volumes. The savings for us is relatively lesser than the savings for a larger customer.
ROI is a bit tricky. Customers need to implement simpler use cases: Get ROI from the tool, learn it, and re-implement it. This is just the nature of how RPA works. I see a lot of opportunities for it.
When customers start scaling up their use of RPA and have learnt how to use it, that is when the real ROI will start trickling in. When you start off, it will take some effort to get it right. Once you developed some maturity with the process, and you're scaling up a lot of use cases, and you have one bot doing a lot of different things and being able to share a lot of processes with a few bots, that's when you will start seeing good ROI.
This tool gives opportunities for people to be productive in other areas, which is hard to measure sometimes. The first step is to get them there, then determine where you can go from there. ROI is a very long term thing. The product lets people focus their skills on what they are good at, which is a type of ROI.
Which other solutions did I evaluate?
UiPath made it easy to learn their software. When we looked at a variety of RPA tools initially, UiPath was the easiest to get started with. It has good Academy content and an open platform, which is easy to download and start using (the Community Edition).
We have been looking at other RPA solutions, but we like UiPath quite a lot.
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