What is our primary use case?
We are using Studio and the attended robots, but we haven't implemented Orchestrator yet.
Our primary use is to automate tasks within the accounts receivable, accounts payable, and trade settlement realm that we work in. We're also getting into some more internal audit automation.
We run automations in Windows Virtual Machines. It was a long process for us to get started, getting our IS to buy into letting us set up this environment and get started with it.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two or three. They offer upfront training, the UiPath Academy, and that makes it easier but you still need to have a technical mindset to understand it, as it is now.
We have all used the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's a great experience and very beneficial.
From the point that we purchased our UiPath license until we had our first robot was approximately six months. It took us a while because we had a bunch of other projects in front of getting our first automation. The process was hard, although it was not complicated. The approval process involved going through a security review.
How has it helped my organization?
We have not found that our automations have saved us money, yet. However, it's giving people back the time so that they can do more value-added work.
With respect to saving time, we have just measured the out rate. We're probably saving thirty hours a week with what we have going now, so almost one FTE.
This solution has absolutely helped reduce or eliminate human errors, although I cannot estimate by how much at this time.
Using this solution has definitely increased the confidence and communication that we have between departments because we're saving a lot of department time, and they can focus on their value-added tasks. With this, they're a lot more willing to work with us, and they're happier employees.
What is most valuable?
The most valuable features of Studio are all of the activities that UiPath and their partners have developed.
What needs improvement?
The biggest problem that we have when working with this solution is the selectors. If there was a little more flexibility with the selectors, and they were a little bit more adaptive, I think it would be helpful.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution four and a half to five. We haven't had any problems.
What do I think about the scalability of the solution?
Currently, we have twelve automations running.
In our organization, we have three people directly doing automation and design work. There are probably six or seven more than are trying to get the larger enterprise into UiPath and get their departments set up with it.
How are customer service and technical support?
The technical support for this solution is excellent. They got back to me really quickly and provided the solutions that I needed. It was very helpful.
Which solution did I use previously and why did I switch?
We were not using another RPA solution prior to this one. In deciding to invest in this technology, we recognized that people were doing a lot of tedious processes and that we can make better use of their time.
What about the implementation team?
Huron Consulting assisted us with the implementation and deployment, and they were very helpful. On a scale from one to five, I would rate them a five.
What was our ROI?
We have been asked to start measuring for tracking ROI but have not yet begun. However, I can say informally that we have seen performance benefits. People are very happy with the things we've automated so far and they're just glad to be relieved of some of that tedious work.
What's my experience with pricing, setup cost, and licensing?
Right now we only have a couple of Studio licenses and a couple of bots, so we're at about $8,000 USD per year. We're hoping to ramp that up pretty soon.
Which other solutions did I evaluate?
We evaluated Blue Prism and Automation Anywhere before choosing this solution.
One of the major reasons that we chose UiPath was because they gave a free trial at the time when we were looking at it, and none of the other vendors did. Then they also have the UiPath Academy, which allowed us to look at it first and then learn how to use it before we actually had to make an investment.
What other advice do I have?
From a cost perspective, the unattended robots are going to be of more benefit because they can run twenty-four hours a day. At the same time, the attended robots are pretty affordable. I think we're coming up with more use cases where people have it on their desktop and want to be able to run it on demand. We have definitely benefited from both types of robots.
We are looking forward to some of the new features that are going to be released. One of them is in the UI, where you can document what your processes have and figure out if any have the potential for automation. That is going to be very helpful.
My advice for anybody who is implementing this solution is to first speak with a partner. If someone is new and hasn't been in this space before, it's going to be kind of confusing and they're going to need somebody to guide them it setting it up.
This is a really great product and there's a lot of potential for it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
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