What is our primary use case?
We use unattended robots and the Orchestrator module. I am most familiar with the Orchestrator. We are very new to this solution and just getting into it.
We are a financial insurance company and we do VoW, Verify on Web. We have a bunch of different insurance carriers.
We run automations in a virtual environment, VMware, and I haven't seen any problems with it.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a five. For my part of it, this solution seems very useful. I have limited exposure to it because I do more of the installation, the configs, etc. I don't really work with the workloads, although I see what is being worked with. We have our in-house developers who are doing the integration into our in-house programs, so I watch what they do and it just seems that it's very easy to pick up on.
I have not used the UiPath Academy, although I think that the developers have. I did not get any feedback from them about it.
I was not involved at the time, but I think that from the point that we purchased our UiPath license until we had our first robot was approximately three to four months.
How has it helped my organization?
In terms of eliminating human errors, I would say that we have a twenty-five percent reduction in the number of them. However, it is hard for me to say because I'm not that clear with it prior to the incorporation of the robots.
With respect to saving time, because of the commitment to the development and the installation and the bringing things onboard, at this point, we have not saved time. In daily operations, we do save time. I would say that we save between twenty and forty hours a day.
Our organization has improved because of the time savings. We've got robots now taking ten seconds to do what people were taking four to six minutes to do. It's a whole department of people that are now free to do other things.
What is most valuable?
I like Orchestrator and how easy it is to manipulate and get your data, to see what's going on. My job is to make sure that the system is running, so it's very easy to go to the Orchestrator through the dashboards. If it's not running, you'll see through the logs what's not running and what has caused the problem. At that point, normally, I escalate it to whoever needs to work on it.
The company likes this solution because of scalability.
What needs improvement?
One of the things we're struggling with it how to project how many robots we need to do these processes, so better documentation or assistance in this regard would be useful.
What do I think about the stability of the solution?
With respect to the stability, on a scale of one to five, I would rate this solution a four. I cannot give it five, yet, because I have just not had enough exposure to it.
What do I think about the scalability of the solution?
We have about twelve people working with this solution, from developers to the business side to the IT side.
Which solution did I use previously and why did I switch?
The idea of RPA was brought back down to me from our VP of IT, but I'm not sure where he got it from.
What was our ROI?
We have already seen a workload that has been moved off of our employees. It was within the first two months of the bot being developed. It is not my place to say the amount, but I can say that it is substantial and six digits.
What other advice do I have?
From a cost perspective, the unattended bots are going to be a major saving for us. We have a lot of mundane, routine tasks that need to be done. I have not done very much with the attended bots, so I'm not sure how we might benefit from using them.
My advice to anybody who is implementing this solution is that knowing what it is you want to automate is the most important thing. We were kind of blind walking in on that. We had one process we looked at and now it's throughout our company. People have all kinds of ideas about what we can do with automation.
I would rate this solution an eight out of ten.
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