What is our primary use case?
We use the entire UiPath suite for healthcare revenue cycle management.
Our automations are not run in a virtual environment.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four.
On a scale of one to five, judging how beneficial it is, I would rate the training a four. The information about the automation processes was really useful. At the same time, I would suggest including more industry-specific training and knowledge sharing.
From the point that we purchased our UiPath license until we had our first robot was approximately one month. I felt that the process was straightforward. It was very intuitive. Most of the resources were available to us and we've got it up and running with no problem.
How has it helped my organization?
We have clients for which we provide people to perform various processes. Parts of those processes are exceptions that could not be done by these people but were very time-consuming. We have automated those exceptions so that now, we don't have a percentage of our staff evaluating those exceptions every day. They now run flawlessly one hundred percent of the time. Our clients are happier and we're happier.
In terms of eliminating human errors, UiPath is excellent at that. We have one hundred percent accuracy on all of our automation.
This solution saves us time and it saves our clients time. I would estimate the savings at ten percent where automation is deployed. Some of the automations run slowly but they run around the clock.
What is most valuable?
The most valuable feature of this solution is the ease of deployment.
What needs improvement?
More industry-specific training and information would be highly valuable to us. We're a healthcare company, and it would be helpful to know where and how automation is being deployed within a healthcare environment. For example, what have we done that we could share with people, and what are they doing that they could share with us?
What do I think about the stability of the solution?
The UiPath platform is stable, but it is dependent on other platforms.
For example, we may be extracting data from or populating data in a customer billing system. That billing system might go down and someone needs to wake up the bots after that happens. It is not the fault of UiPath but it is part of the process.
What do I think about the scalability of the solution?
This solution is easy to scale.
We have approximately thirty people involved in our automation program.
Which solution did I use previously and why did I switch?
We were not using an RPA solution before UiPath contacted us.
What about the implementation team?
We handled the implementation in-house.
What was our ROI?
We are very close to seeing ROI, although not quite yet.
Which other solutions did I evaluate?
We looked at some different technologies that were out there and it seemed that UiPath was ready. These included Blue Prism, Automation Anywhere, and one other one. We felt like UiPath was a solid solution that was pretty easy to use and could scale easily and quickly as well.
What other advice do I have?
This is a fantastic solution and we love it, but we definitely see some room for improvement, mainly around interoperability and leveraging intelligent or cognitive RPA and educating their client base around that stuff.
My advice to anybody researching this type of solution is to familiarize yourself with the concepts and all of the market participants, and then choose the one that works best for you.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
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