What is our primary use case?
We use all of the products in the UiPath platform.
We have use cases ranging from back-office to manufacturing, which include large project management, accounts payable, accounts receivable, and treasury management. Most of the areas in the company have processes that we have automated.
We run our automations in the Citrix virtual environment, although we are unhappy with Citrix. It is pretty bad, and it's very difficult to keep up the performance. AVS or Azure do not offer a good service yet, but we are looking for alternatives with respect to the virtual environment.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. We have been using UiPath for quite a long time, and we have seen this evolving. It has been getting better over the last few years.
On a scale of one to five, judging how beneficial it is, I would rate the training between three and four. The training is good, but the content doesn't have the depth required for people to go ahead and do something if they're not technical. It's still pretty high-level.
From the point that we purchased our UiPath license until we had our first robot was three to four weeks. The process is getting better, but when we started in 2016 and UiPath was small, it was good but needed refinement. I would have rated it three out of five back then.
How has it helped my organization?
Using this solution is enabling us to move the drive for digital transformation to the core. We can now take automation to a level it has never been to.
In terms of eliminating human errors, we have seen benefits. With humans performing, the accuracy was at approximately ninety percent. Our accuracy with automation is now close to one hundred percent.
With respect to saving time, we have seen FTE savings but the numbers are confidential.
What is most valuable?
The most valuable feature of Studio is the ease of use. It is really easy for people to learn the basics and the learning curve is not steep.
Orchestrator makes it very easy to manage the platform.
What needs improvement?
Orchestrator needs to have better integration to include business users.
For how long have I used the solution?
We have been using this solution since 2016.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution between four and five. Stability has been getting better. For example, Studio used to have a lot of bugs when you were developing and when you were capturing the screens. Now it's been getting better, but there is still room to improve.
Orchestrator used to lag quite a bit when there were a high number of transactions, and there is still room to improve.
What do I think about the scalability of the solution?
We have at least a few hundred people involved in our automation program.
How are customer service and technical support?
The technical support for this solution is pretty good. Whenever we had trouble they were always there.
Which solution did I use previously and why did I switch?
We did not use another RPA prior to this one. We were looking at improving the efficiency of processes and bringing some innovative solutions to automating tasks and processes. This is when we decided to try RPA.
What about the implementation team?
We implemented this solution on our own.
What was our ROI?
We have seen ROI but I cannot share the specifics.
Which other solutions did I evaluate?
We did a very extensive vendor review. We had all of the major providers of RPA solutions in 2016, and UiPath was the one that came through in terms of fulfilling all of the criteria.
What other advice do I have?
Looking ahead at the features that are being released this year, they seem to be what we have been looking for.
My advice for anybody researching this type of solution is to choose wisely. There are a lot of products out there, but few of them actually work.
This is a good solution and they are releasing some features that I am looking forward to, but there is still room to improve.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
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