UiPath Review

Recording tools enable the capture of user actions on the screen and then the recordings can be converted into workflow sequences

What is our primary use case?

Our primary use for this product is to automate processes that we are capable of automating at our tier-one level human resources center.

How has it helped my organization?

This product has improved the way the organization functions by helping us go through a digital transformation. RPA is able to bridge a lot of the gaps that we had in our processes and processing what we had before we moved to this platform as a solution. With a little effort, I was able to bridge those gaps and automate a lot of processes that were manual and less efficient prior to involving the product.

What is most valuable?

The most valuable features for us are the recording tools. They allow the capture of user actions on the screen and then the recordings can be converted into workflow sequences. The activities are very simple to use and easy to put together in order to automate the processes. Once we get Orchestrator, that feature will probably be the most valuable, but we are currently not able to put it into production.

What needs improvement?

As far as additional features, there doesn't seem to be anything outstanding that I can think of right now. Maybe some off-the-shelf "How To" features could be installed with Studio so that you can search for how to do something and pull it up directly in the Academy or on-screen without leaving the product.

There could be room for improvement in the ticketing feature. It's kind of hard to find that feature sometimes.

What do I think about the stability of the solution?

On a scale from one to five, where one is the least stable and five is the most stable, I would rate the stability of UiPath as a five. It is very stable. We have never had any issues with regards to UiPath. The actual problems seem to be network issues and our environment.

What do I think about the scalability of the solution?

We started out sort of small in the beginning and we've invested more in buying licenses and functionality. The scalability in that way seems very good.

How are customer service and technical support?

My experience with customer service has been very good. They make a few different types of resources available and it is usually pretty easy to find what you are looking for. For example, I have used the RPA Academy. It is pretty easy and it was very beneficial. I haven't really opted for using customer support or technical support much. I've been able to just call, text, or email somebody and get a solution.

Which solution did I use previously and why did I switch?

There were really no automated processes when I first came on to work at this organization. When we made the decision to go in this direction, we made a comparison of products to solve the automation issue. What made us choose UiPath to automate our processes was price, availability, ease of use and customer services. They were also willing to be the quickest to work with us as well. It seemed to be the best mix of all these.

We knew we needed to invest in a new solution because, where I'm working, we had 600 or 700 processes that I knew could benefit from automation. As an industry and in total, we probably have thousands of processes that could benefit from and be improved by automation. Coming into the company and seeing how things were done just made it obvious that automation was missing but necessary. Government processes need to be automated to be more efficient because of the volume and the potential for human error.

How was the initial setup?

I would describe our initial setup as complicated because of our industry. We never worked with software like this prior to implementing UiPath. Just to get permissions to use the product on our network was one obstacle. It wasn't always easy to get to ATO (Authority to Operate) and get the capabilities and rights to do certain things on the network like to have the product interact with certain programs that have sensitive information. It's kind of complicated, but that is a whole new path within our industry whenever introducing new technology.

From the time of purchase of the UiPath license until adding our first robot in production was a few months. We purchased a license in February and got a robot into production in May. Most of that time spent was because working on the project is not even my full-time job. I have a whole different responsibility in the organization. So, I was doing a lot of developing in my free time. It probably would have only taken a month or so if I was doing it full time.

What about the implementation team?

We did not use an integrator, reseller or consultant. I did everything in-house.

What was our ROI?

We have seen a return on investment and performance benefits. The ability to notice a difference was almost immediate for certain things and in certain programs. I know that I've calculated that we saved $1.47 million through the automation we have already set in place. The solution also helped eliminate human errors which are more difficult to approximate as a dollar value or percentage.

Basically, using the product has allowed us to take between four to six full-time employees from doing very mundane transactional processes to doing more value-added work. That shift alone reduces human error because the human mind is not made to do this kind of transactional work over hours and days at a time.

This solution saves our organization time on an ongoing basis. I would say it saves a minute to three minutes per transaction per thousands of transactions. It certainly has value in more than one way.

What's my experience with pricing, setup cost, and licensing?

We license the use of the product on a yearly basis. The licensing we bought costs $7000 in 2019 for what we have in production. That is the cost of the license plus Studio.

From a cost perspective, I believe that unattended robots can save even more time and more money than attended robots. The only reason we haven't gotten unattended processes into production yet is simply that we haven't got the authority to operate Orchestrator on our network server. The cost is not an issue given our budget, we need to be able to justify how secure it is.

Which other solutions did I evaluate?

The vendors who were on our shortlist were UiPath, Automation Anywhere and Blue Prism. All of them seemed to be good solutions.

What other advice do I have?

We are currently running some of our automation in a virtual environment. The implementation performance is all right. Our system environments are pretty out of date and a bit technologically behind. Sometimes that fact will hold things up. I am the only one in the organization involved in the automation program. I'm the only developer and the only person who uses UiPath directly, but it affects thousands or even tens of thousands of people.

On a scale from one to five, one being the most difficult and five being the easiest, I would rate the ease of use of the platform as a five. Personally, I had no developer experience. I never heard of RPAs or UiPath a year ago. I was able to learn it and figure it out using the Academy, YouTube and the forum. Coming to it cold and doing it part-time, that really doesn't seem like a long time.

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as a ten overall. It has been completely helpful in achieving the goals we set for it and the technical help and customer service I've gotten have been good. Most of the issues we have encountered with the product are because of the way we operate and not because of UiPath. The support from UiPath provided everything we have ever asked for and needed.

The advice I would give to a colleague at another company who is researching this or a similar automation solution is to just do it. It really creates the opportunity to make things more efficient.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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