UiPath Review

Has quick performance benefits and takes away redundant tasks

What is our primary use case?

We primarily use the solution for insurance processes where we have redundant activity and we have pain points for our customers. It allows the employees to do more insightful work.

What is most valuable?

As we are mostly using unintended robots right now, the main value we see is the ability for the solution to take away the redundant tasks. That's the key value. But there's tremendous potential in the attended or hybrid model. The value I see there is allowing people to automate partially or at a time. Whether that's something that we've identified clearly now or something that we look at in the future, I think that lives in the attended or hybrid piece. It would be nice to just see what more we could do and what more value we could add to the business there.

On a scale of one to five, I would validate the ease of use to maintain our processes almost at five now that the solution has introduced Studio X. Studio X has the potential of empowering people to prototype and then pass along more qualified information. It's a game-changer.

Right now just being able to capture process, even without Studio X, let's say we video it or we capture it by way of a traditional Vizio diagram, enables asking work instructions, etc. It allows us to capture and standardize what people are doing as well as take steps toward optimizing processes in general. It's all good stuff.

I wouldn't know without looking at the actual metrics, but I would say in general our pay projects probably cut time by factors. Simply because people do things more slowly, more inefficiently. They're interrupting where the bot is not. That's the reason why we love it so much. The potentials of cost and time savings and the possibility of really having people get some of their time back is great.

What do I think about the scalability of the solution?

We haven't had any problems that make the solution look unstable. I'd give stability a rating of four out of five.

As far as stability is concerned, I'm not sure what people who have deployments of hundreds or thousands of bots are seeing in terms of stability. We're small. For a small implementation, we've had a few hiccups and a few concerns where I would say, how can we triage more quickly, or how can we understand what we've caused more quickly? How can we implement strategies for redundancy and business continuity management? What guidance is there from the company on that and how can we be very transparent to our customers to be clean, concise and clear about that? 

How are customer service and technical support?

I've talked to a lot of the technical support team. They all know that we're really happy with their responsiveness. We were really happy with the product and we're really happy with them. Just continuing to get the guidance, meeting with them, considering strategies and having them support us has been great. 

Which solution did I use previously and why did I switch?

In this day and age, RPA is the appropriate tool for certain issues where a lot of times I think a lot of firms, not just ours probably go, "Hey, we don't need a longterm solution that will last forever, but we do need something that's going to automate this process and is going to take this pain point away from the business and this appeases that need." I'm not sure if that's specific to any one certain company; that's just the way that people approach it.

I'm not quite sure the exact reason why our company chose to automate. It was decided before I joined the team.

How was the initial setup?

Implementations from process assessment through actually bringing something to production takes about three months. We'd like to be at six weeks like everyone else. But right now, we're at about three months.

It'll be more straightforward in the future now that we have tools like explore apps and insights. 

The complexity of the project informs the complexity of the implementation. We are an IT services company. We have a very standardized kind of approach to testing and bringing things to production, so I don't think that's terribly complex. It's kind of business as usual. We recently brought a project to 10 productions that had three parts to it. We staggered the implementation that typically might be more complex than what other people are doing. The complexity of the project introduces complexity to the implementation, which is fairly straightforward.

What about the implementation team?

We have a partner that assisted with implementation.

What was our ROI?

The performance benefits are usually pretty quick. The process assessment that we do that hopefully determines the processes that we would pick, allows us to see ROI fairly soon. I'm not sure what the timeline is on that exactly.

Which other solutions did I evaluate?

I'm sure our process probably looks like a lot of other companies. We go and look at not only one solution but also its competitors. We look at the top of any certain field and make a decision based on what fits the need the best. 

What other advice do I have?

My understanding is the solution is deployed on-premises.

We also run our deployments in a virtual environment and we have the potential to do hybrid things as we have more processes that are in the pipeline that we must review to see what our roadmap looks like going forward in the future. Our experience with automation within virtual environments so far has been fine.

In terms of the UiPath RPA Training Academy, I've taken a few courses. I've also done Academy live and watched tutorial videos. The UI path engineers and customer service managers, as well as some of the directors that are local to our area, have been very helpful in providing this information. I fully intend to continue to do that and as long as it's available. If I were to rate the training materials, I would say the training materials are probably a five out of five rating. There's a lot of information there.

I would suggest others give the solution a good hard look to see if it works for them. Hopefully, for others, it will be a successful product and a useful tool.

Overall, I'd rate the solution eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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