What is our primary use case?
We are using Studio and Orchestrator, and we purchased an unattended bot.
Our UiPath is integrated with Kibana, which is a free tool.
Our primary use of this solution is to automate manual processes. We have approximately eighty use cases to automate.
The RPA team includes two developers, a manger, and two BPOs.
We run automations in a virtual environment, but I am not familiar with the details.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. We just drag and drop. If you want to write something we use "Type Into". If you want to click, we use the corresponding click application. For me, it's very easy, and we also have tutorials available on the UiPath website. That is something that is very useful for everyone who wants to learn, and even a non-programmer can start learning to become a developer.
The Academy RPA training was very beneficial and I would rate it a five out of five. You cannot skip one step. There are ten sections and you cannot skip any of them. It means that until you pass a certain test, it will not allow you to go to the next lesson. This restricts people from jumping directly into another section. I really like the training and it is very easy. The tutorials are not very lengthy, they are simple, and the way they are explained is relatable. The practice tests that were conducted at the end were really helpful.
We partnered with IVy to create our first two pilot bots, and from the point that we purchased our UiPath license until we had our first robot was approximately six months. It was very easy because they helped us.
How has it helped my organization?
This solution obviously helps us when it comes to eliminating human errors. I cannot estimate the percentage, but our company is manual process-intensive. We have a lot of manual processes like invoicing, where we have a process with the business team. They pull out an invoice number and a purchase order number from a PDF, and the source PDF is not structured. When it was being done manually, they had encountered issues entering data into one of their applications. This is one place where human errors have been reduced.
Using this solution has saved us time. For example, we have a huge process and I have heard that it saves us millions of dollars every year. Each human takes forty hours to complete the task, whereas it takes the unattended bot between ten and fifteen minutes.
Any savings in time for humans gives them time to work on something else.
What is most valuable?
The most valuable feature in Studio is the macros. They are very useful but at the same time, it depends on how we write them.
UiPath is very easy to learn.
What needs improvement?
When we deploy code into Orchestrator, sometimes there are macro activities that worked in Studio but do not work correctly in production. For example, I have implemented a Text Reading Activity that worked fine in Studio, but after deploying the code into Orchestrator it does not read the text exactly. I was able to create a workaround by using a split function in the code. It was reading the text fine because the data is being read using split functions, but this is something that I would like to see fixed.
I would like to see more AI and natural language processing.
Having chatbots available would be a helpful inclusion in a future release of this solution.
How are customer service and technical support?
Customer support and technical support are very nice. I would rate them a ten out of ten.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to this one.
What about the implementation team?
We partnered with IVy to assist us with the implementation. They helped us with two pilot bots. One of them was not up to the mark, so our CEO decided to have it reprogrammed. I would rate them a four out of five.
We have our own IT team that looks after connecting the servers with Orchestrator.
What was our ROI?
I am not updated regularly about how much money this solution saves us, but I have recently heard that we saved $400,000 USD in six months.
Which other solutions did I evaluate?
After our CEO decided to invest in RPA, we chose UiPath because it is easy to learn.
I have heard of Blue Prism and Automation Anywhere, but I have not learned them or worked with them.
What other advice do I have?
We are looking forward to the new tools, and when they launch, we are definitely going to use them.
My advice to anybody who is implementing this solution is to speak with UiPath. Many people do not know how to start. The basic things they should have are a proper PDD (Process design document) and a recording of the manual process. These two things are essential. It is also very important to hire the right partner if you do not have your own developers because some of them are not up to the mark.
This solution is simple and easy to implement. I know there are lots of new features coming and every year they are providing good solutions with every release. There is always something new that minimized errors in previous versions.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
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