UiPath Review

Annotation is very easy to do and it helps to make things clear to understand during development


What is our primary use case?

We are in the finance industry, so we use Studio and Orchestrator to automate a lot of Excels and making reports.

How has it helped my organization?

The product has given us the opportunity to automate processes for our industry and specifically for our business. We have set up best practices. So we know what description needs to be at the top in the code. We just start there, read what's going on. Automation just makes everything simple and standardized while reducing human error.

What is most valuable?

I don't know all of the features so the scope of my view is a little limited as to what may be best or most valuable overall. For me, the ease of use is definitely valuable. Assembly of processes is just drag-and-drop and that simplifies a lot of things. Annotation is also very easy to do and it helps to make things clear to understand during development. I can go look at someone else's code and within an hour understand what it's doing without having to consult the other developer. On a scale from one to five where one is very difficult and five is great, I would rate the ease of use of the platform a four. 

What needs improvement?

Even though there are things I'd like to see, I also know that most or all of them are already being announced for new releases. As a developer, I would probably say the most important thing I would like to see is that the IDE (Integrated Development Environment) a little bit more fleshed out. It could use more debugging capabilities, for example. But again, we've been seeing that they're adding stuff like that. It will be getting in there and playing with it when it is released to make sure that it has got all the stuff I want and I might be able to be more specific after that as to what still needs to be added.

What do I think about the stability of the solution?

On a scale from one to five where five means the product is very stable, I would rate the stability of the UiPath platform a five. It works and nothing breaks that is directly related to the product itself.

How are customer service and technical support?

The technical support, communities, and resources are all pretty good. We use the forums and I like the forums a lot. It's crazy how many people actually spend time on it and reply. You get your answer pretty quickly. The guys are really open to work with, so if we need help we just reach out and we get all the help we need.

We also use the UiPath Academy. On a scale from one to five where one is the least beneficial, I would rate the Academy as probably four out of five. It is easy to use. You go in there and you know what training you are looking for and what you need to take. Most of the training is in-depth enough so that when you complete it, you really have a good grip on what's going on. It eliminates barriers to getting the information you need when you need it.

How was the initial setup?

The initial setup and implementation happened before my time at the company.

What was our ROI?

A lot of our return on investment has to do with time savings. It is definitely amazing to see processes that could take eight days before actually run in ten minutes. Just because of automation. It eliminates Hangouts and just makes the whole process and the people involved in the processes more efficient. As far as how much gets saved exactly, it depends on the complexity of the project and what it resolves. We have to invest in our BA (Business Analyst) work so all together it may take a couple of months for anyone project to pay off.

What other advice do I have?

We use the solution on-premises right now, but I think we are going to move to the cloud because of the advantages. We also do not run our automation in a virtual environment, such as Citrix either. Our bots run on a physical server, but there may be reasons in the future to explore virtual environments for that purpose. 

The approximate number of people in our organization involved in the automation initiative, strictly considering developers would be my team of six. It is harder to say how many are using the bot solutions who are not directly involved in the development.

We currently tend to stick more with attended bots which just helps take a measure of human error out of the way. A lot of problems that we had in the past have come from users not updating their personal machines. That can obviously cause things to break. We try to make bots unattended if we can, but it isn't always practical to deploy in that model.

In any case, the solution has definitely saved our organization time and reduces human error either way.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product as a nine or ten. Beyond just the product, there are tons of resources that we have available. Finding things other people have already made is an additional benefit. There's no point in reinventing the wheel if something's already been built.

My advice to people considering the solution is pretty simple. Buy it.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More UiPath reviews from users
...who work at a Financial Services Firm
...who compared it with Automation Anywhere (AA)
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