What is our primary use case?
I am a developer so I primarily use Studio. Once the bots are developed they go to Orchestrator.
We have a combination of different use cases. Sometimes it deals with Outlook, the Microsoft Office Suite, or certain integrated web applications. You build a solution to integrate all of the applications that are part of the same process.
We do not run our automations in a virtual environment at the moment, but we are currently evaluating how we can do this.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The majority of the simple tasks are done through recording, which saves on our development time. You just record the things that you want to achieve and then customize to get it going.
Since I was new to the product, I used the training. I took the developer training, as well as business analyst training. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's truly very beneficial because you can just touch base with the actual tool and get it done.
From the point that we purchased our UiPath license until we had our first robot was approximately six weeks. This was a complex use case and it worked well, so it was a good proof of value.
How has it helped my organization?
Prior to using this solution, everything was running well, though users were facing challenges because they were spending a significant amount of their time correcting things that were misrepresented or not done correctly by some other part of the team. The consultant is supposed to correct or manage all of the changes, and it was not only taking a long time but not on their to-do list for the day. It is this extra time that this solution is being used to address.
In the pilot project, we have seen proof of value. However, it is not in production yet, so it is too early to see how much time this solution will save us. The people whose jobs will be affected are looking forward to this solution because we are expecting to cut their mundane tasks from eight hours a day to two or three hours a day.
In terms of eliminating human errors, I don't think that we have seen any difference.
What is most valuable?
The most valuable feature of this solution is the training that is available. You can just access the resources.
There is a Community Edition of this solution, which is a plus. Some other vendors do not offer this or have just started offering it. Accessibility is the biggest thing.
What needs improvement?
I would like to see more features included in the AI Fabric. This is the biggest thing that I am looking forward to.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a four. There are certain features that are incomplete and they are still working on, such as computer vision.
What do I think about the scalability of the solution?
We currently have about five people involved in the RPA team. It's the kickoff stage for us, and more like a COE.
Which solution did I use previously and why did I switch?
We did not use another RPA solution before this one.
We decided to invest because necessity is the mother of innovation. We were seeing our consultants spending too much time in processing certain areas of the business, and we wanted to find ways to make their lives easier and improve the processing.
What about the implementation team?
We had Roboyo assist us, and our experience with them has been pretty good so far. On a scale from one to five, I would rate them a five.
What was our ROI?
This is just a pilot project so ROI is not really in the grid. We hope to have a good ROI on the solutions that are deployed using UiPath.
What other advice do I have?
I look forward to trying the better features that will be released in upcoming versions.
My advice for anybody who is implementing this solution is to not only automate the process but redesign the process. If you have steps one through ten then you don't simply automate them "as-is". First, improvise your process and then try to automate that. It will save time and money.
This is a good solution and I am looking forward to the new AI features.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
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