What is our primary use case?
I use Studio, Orchestrator, attended and unattended robots.
My primary use for this solution is back-office automation in a banking environment.
We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.
On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.
It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.
How has it helped my organization?
With respect to saving time, we save a lot of manual hours by using automation. I would estimate that we save eighty hours per month, on average.
In some of our processes, it took an hour to run them and the resource used to have to watch them manually. They are now automated and running in unattended mode, and the resource is finding other activities to do. There are more than one hundred of these types of processes.
In terms of eliminating human errors, I would say that we have a ninety-five percent reduction in our rate of errors.
What is most valuable?
The most valuable features are the scheduler, queues, and activities. The activities are there for applications like Excel, Word, and Outlook.
What needs improvement?
More Excel activities should be included. We do have basic Excel activities, but we don't have ones to do things like add colors or formulas. For these types of operations, we always use custom objects and have to write custom code or pay for them.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a four.
My automation is one hundred percent working in my dev environment; however, the same package is not working with one hundred percent success in the production environment. It's a ninety-eight percent success rate, because sometimes there is a network issue, like slowness, and it's breaking my automation.
What do I think about the scalability of the solution?
We have eleven people working in our automation group including process architects, developers, and testers.
How are customer service and technical support?
I would rate our experience with technical support a five out of five. Whenever I needed help on the infrastructure, or with development, they immediately responded and tried to solve the problem. In cases where it was not solvable, they would jump on a call and look at through our code to help us out.
Which solution did I use previously and why did I switch?
Prior to using this solution, we used both Blue Prism and Automation Anywhere.
When it comes to deciding the suitability for automation and the choice of vendor, we consider the results of the process mining. We evaluate how many hours and how much money will be saved. We also consider how frequently the automation will be run, such as quarterly, monthly, or even daily.
One of our clients did not like the support from Blue Prism, which is why we jumped onto UiPath and implemented it.
How was the initial setup?
The initial setup of this solution is complex. We began immediately with a setup for high availability, but somehow we messed it up. We did not have the proper documentation and ended up getting help from UiPath.
They helped us, but overall, I would say that it is not straightforward.
What about the implementation team?
We implemented this solution in-house with support from UiPath.
What was our ROI?
We have not yet seen ROI from this solution.
What's my experience with pricing, setup cost, and licensing?
The licensing fees for this solution are $8,000 USD annually.
What other advice do I have?
Everybody says that this solution is easy to implement, but I do not find it that easy. It may be true for very simple processes, but not for more complex ones. For that, we need to have some kind of development and analytical skills.
That said, from a code developer's point of view, I haven't found any difficulties with this solution. My advice for anybody who is considering this type of solution is to try UiPath.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
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