UiPath Review

Gives you a technology or ability to build a solution on any legacy system

What is our primary use case?

Our primary use case is IP invoice automation.

We are currently using Orchestrator and bots.

How has it helped my organization?

It gives you a technology or ability to build a solution on any legacy system.

What is most valuable?

I love Orchestrator: 

  • The configuration part
  • The amount of keys
  • Transaction reporting
  • Logs
  • Accessibility on the iPhone.

What needs improvement?

VM was on the service for high density. It is finicky at times. The latest release is a lot more stable. However, I've had a two week production outage where DLLs weren't registered and someone from Vegas had to login for eight hours onto the fraud service to work it out. Even though they uninstalled and re-installed it, all the different apps still wasn't working. So, I  have lost a bit of faith in it to be honest.

I would like to have cloud stuff back in Australia and hosted there. I want everything in SaaS, bots included.

While it has eliminated human errors, it has created other errors.

I would like something that better identifies the processes. If it could watch the computer, then work it out for me, that would be good.

For how long have I used the solution?

I have been using it since 2016.

What do I think about the stability of the solution?

Now that I've done an upgrade, it seems to be a lot better. Because I was running high density on the 2016.2 or 2016.3. I had a lot of problems, but I couldn't work out whether or not it was just UiPath or our client app that was timing out. But, we noticed that if you login as console, you have far less issues than if you run high density.

These days, the stability is a four out of five. Back in the day, it wasn't.

What do I think about the scalability of the solution?

In my old organization, 50 to 100 people were involved.

I have a bit of a different issue because at my old company that I just left, I was only paying $3,600 USD per bot. I turned up at my new company, and because of our size, we are paying $8,000 per bot.  

How are customer service and technical support?

The support is not good. I had a two week production outage.

Which solution did I use previously and why did I switch?

There was a business problem, and we needed to work at how to solve it. The partner was a big driver in this process.

How was the initial setup?

The initial setup was pretty straightforward.

It took two weeks from the time we purchased our UiPath license until we had our first robot in production.

What about the implementation team?

We used Blackbook.ai, and our experience with them was awesome.

What was our ROI?

We have seen ROI. The last company that I work for was trying to get 1000 FTEs out the door, and I think that they are already at 60. In Australia, at my current company, we are already at 10 FTEs. Just in Australia, we have save a million dollars, and maybe five million in India.

The reduction of 10 FTEs has saved us time.

What's my experience with pricing, setup cost, and licensing?

At the last place that I worked, it was $700,000 USD.

Which other solutions did I evaluate?

Everything that I read about Blue Prism suggest that it is too heavy and takes too much development to ramp up.

I looked at Automation Anywhere for the price point, especially for a PoC. Between Blackbook.ai and what I saw already with UiPath, I just thought UiPath was the better option.

What other advice do I have?

Scout it out. I am going to try to work with this company a different way than what I did than last time, e.g., federated.

I would rate the overall product as a nine out of 10. It's an enabler. It seems pretty good. There is a lot of investment and new things.

I would rate the ease of use of the platform as a four out of five. It is pretty easy to use but it is not doing everything for me. I still have to do stuff.

I would rate the UiPath Academy as a four out of five.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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