What is our primary use case?
We are using Orchestrator and unattended robots.
We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.
We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.
On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.
From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.
How has it helped my organization?
At the least, this solution is making us rethink the way our processes work. Putting automations in place not only helps to save time, but it gets people thinking about where else we can use automation.
This solution is improving our employee experience, giving them time to do other things. From a resource perspective, we are staffed the same way, but our employees are able to make better use of their time. In total, we have saved thousands of hours.
In terms of eliminating human errors, we have seen an improvement of approximately twenty percent.
What is most valuable?
The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location. You can have access to everything that is running.
For unattended bots, the best feature is the value that you get from not needing to have somebody there to do the job. It's a time-saving benefit.
What needs improvement?
Several areas of this solution need improvement including insights, the dashboarding of results, and process mining.
When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a four. The system is generally pretty stable. Some of the things that cause instability are outside of UiPath, or the robots interact with them.
What do I think about the scalability of the solution?
There are between fifteen and twenty people involved with the automation program in our organization.
How are customer service and technical support?
We have used support and they are ok.
What about the implementation team?
We hired LTI to assist us with the implementation. Our experience with them was not good. They had a few really capable people, but not the whole team. They were learning along the way.
What was our ROI?
We began to realize ROI after six months.
What other advice do I have?
This is a good solution, and the availability of training helped us to get started.
Definitely, the Insights component needs to be improved.
My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
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