What is our primary use case?
We use Studio, attended robots, and Orchestrator.
Our primary use case is automating support services for accounts payable and accounts receivable. We are still implementing and our robots are not live in a production environment yet. For the time being, we are using attended robots but we are looking into unattended robots as well.
We run automations in a virtual environment using VMware, and the implementation was straightforward. It was easy to set up.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. You don't need any programming skills to be able to leverage the tools. We have used other tools such as Blue Prism and Automation Anywhere, and this solution was easier than those.
On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is very simple and can be easily demonstrated.
From the point that we purchased our UiPath license until we had our first robot was approximately six months.
How has it helped my organization?
In terms of eliminating human errors, this is the expectation once our robots are live in production.
Once our robots are live, we expect to see a fifty percent reduction in time for certain tasks. It will save thousands of hours.
What is most valuable?
We leverage all of the components in this solution.
The most valuable feature is Studio, which is a very powerful tool.
What needs improvement?
I am looking forward to new cognitive and artificial intelligence capabilities.
I would like to see voice recognition and better OCR capabilities. Today, we have to leverage other tools for this, so we are hoping that UiPath matures in this area.
What do I think about the stability of the solution?
This product is very stable, but we have some issues with security.
What do I think about the scalability of the solution?
We have about five people working on automation in our organization.
How are customer service and technical support?
We have a CSM and they are awesome. On a scale of one to five, I would rate our support from the CSM a five.
Which solution did I use previously and why did I switch?
Before using this solution, we used to leverage our internal tools.
How was the initial setup?
The initial setup of this application was straightforward. It was easy, and like other applications that use a Windows installer.
What about the implementation team?
We used an integrator to assist us with deployment. I would rate them a three out of five.
What was our ROI?
We have not seen any ROI because our bots are not yet live. However, we have done a calculation and expect fifty percent savings in time.
What's my experience with pricing, setup cost, and licensing?
The licensing fees for this solution are approximately $100,000 USD annually.
Which other solutions did I evaluate?
Before choosing this solution we evaluated Blue Prism and Automation Anywhere. UiPath seemed to be the easiest one to implement.
Blue Prism seemed to be too technical for some of our business users, while Automation Anywhere did not have attractive pricing.
What other advice do I have?
This is definitely a solution that I would recommend. From my experience, this is a technology that is easy to leverage among users that do not have a technical background.
This is a good solution, but there are still gaps and the product could be more mature. The OCR capabilities definitely need to be improved.
I would rate this solution a seven out of ten.
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