What is our primary use case?
We primarily assist clients in deploying UiPath within Finance/Accounting and Internal Audit but have also realized the benefits of deploying it within our accounting function to assist with expense reporting and invoice processing.
We have also successfully complemented our technology solutions practice, which deploys ERP systems such as Workday and Coupa, where we have built some specific automations to accelerate deployment and assist with normal processing.
How has it helped my organization?
We have been able to save several hours each month allowing our staff to focus on more value-added efforts. For just downloading expense reports, a staff accountant can save between four and five hours each month. A lot of the prep work needed to send out invoices to clients is now being completed through automation.
What is most valuable?
The most valuable features are the flexibility of the tool, ease of use, and training. We spend more time documenting the process and exceptions, wherein the build component doesn't take too long. Our consultants have been able to go through the training videos and pick up the ability to build their own automations.
What needs improvement?
I would like more incorporation of Artificial Intelligence (AI) features to allow for intelligent character recognition which can account for different formats and unstructured data. Specifically, the ability to not have to create templates for various formats to account for variation and rather intelligently extract key data regardless. There are some AI-like features in beta, but we are very interested in deploying now.
For how long have I used the solution?
We have been using UiPath over two years.
What do I think about the stability of the solution?
If built and deployed correctly, the solution is very stable.
What do I think about the scalability of the solution?
The scalability is great! There are several use cases already and an endless possibility of areas where UiPath/RPA can be leveraged.
How are customer service and technical support?
I haven't had to interact with technical support, as of yet.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup is straightforward, both from interaction with systems and security.
What about the implementation team?
We deployed this solution in-house.
What was our ROI?
We have been able to avoid hiring more staff accountants, so more cost avoidance.
What's my experience with pricing, setup cost, and licensing?
Plan for the future! Don't just focus on trying to buy a license to meet your current need, but look to have the right infrastructure in place to help you scale. The investment is relatively small compared to the potential in qualitative and quantitative benefits that can be achieved.
Which other solutions did I evaluate?
We do have past experience, but when it came to deploying in our internal operations team, we focused on UiPath. We have found UiPath to be the most flexible to deploy.
What other advice do I have?
We are excited to see the new game-changing features with UiPath!
Which deployment model are you using for this solution?
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