What is our primary use case?
We primarily use UiPath to bridge process gaps between various pieces of software. Overall, it is a cost-effective tool to quickly move data and reduce repetitious tasks. For example, we use UiPath to produce SAP reports, format the data and then enter it into reporting tools.
How has it helped my organization?
In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes. This allows our team members to provide value through analytical thought, direct customer interaction, and reduced errors. Overall, it has allowed us to reduce FTE costs while also improving the quality of work the team produces.
What is most valuable?
The most valuable feature is the simplicity of the Studio software. It has allowed us to quickly rollout processes. For example, we've been able to train users in as short as one or two weeks and have them produce a usable process within two additional weeks. While many of these processes have been simple "quick wins", they still show the value.
What needs improvement?
The setup and licensing process are somewhat cumbersome. Additionally, the Studio publishing is somewhat antiquated within Orchestrator. Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot.
For how long have I used the solution?
We have been using UiPath for more than one year.
What do I think about the stability of the solution?
Stability isn't a concern with UiPath.
What do I think about the scalability of the solution?
This solution is very easy to scale.
How are customer service and technical support?
Customer service has been FANTASTIC. Very quick.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to UiPath.
How was the initial setup?
Setup was complex and we had to outsource the IT portion. This may just be because our internal IT team was somewhat unfamiliar.
What about the implementation team?
Our in-house team was assisted through outsourcing.
What was our ROI?
With our proof of concept, we had already doubled our ROI from the initial year-one cost.
What's my experience with pricing, setup cost, and licensing?
The cost is small compared to the benefit. Licensing can be cumbersome and makes overall pricing needs somewhat hard to forecast, but not too difficult once the tool is scaled.
Which other solutions did I evaluate?
We did look at Automation Anywhere but chose UiPath due to it's better Studio software.
What other advice do I have?
We're confident that we chose the best RPA tool.
Which deployment model are you using for this solution?
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