What is our primary use case?
UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.
How has it helped my organization?
We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.
What is most valuable?
This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.
UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs.
What needs improvement?
One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.
For how long have I used the solution?
I have used UiPath for the last nine months.
What do I think about the stability of the solution?
The product is very stable and no weird behaviours should be expected.
What do I think about the scalability of the solution?
This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.
How are customer service and technical support?
The support team responds fast and seem to be interested in solving problems.
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is not really complex.
What about the implementation team?
We implemented UiPath through a vendor and they seemed to be experts.
What was our ROI?
Our ROI varies from project to project.
What's my experience with pricing, setup cost, and licensing?
There are different licensing options and you should study which one better suits your company's needs.
Which other solutions did I evaluate?
We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.
What other advice do I have?
There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.
Which deployment model are you using for this solution?
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