What is our primary use case?
We use robotic process automation to automate the business process of the company.
We are using the Oracle JD Edwards. We have automated the HR process for the payroll and payslips.
We used UiPath for the scanning of attachments and uploading/attaching them in the Oracle system automatically. Previously, we used to take a day or two in doing so. Most of the daily human errors are minimized.
We used this for automated internal requests including automatic reconciliation instead of several clicks from the user and automatic correction of the master records or any change required.
How has it helped my organization?
It has improved the work process of a task that used to take two days and is now done during the breaks of the employees. This means employees can do other tasks.
It has improved the time it takes to do the bank reconciliation from the system. It now matches the value based on the common transaction number and the reconciliation is done.
Secondly, the attachment of documents to the invoice, which is sometimes missed, is a very basic process to do. It used to take a lot of time, so instead, employees can now do productive work rather than attaching the PDF file to the transactions.
What is most valuable?
The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.
The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.
I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.
What needs improvement?
It's a very powerful tool but it can still be improved in many ways. In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart. This case happens when we are recording the navigation from the web. Moreover, sometimes there are lots of screens in the process and decision making is required.
I believe in the future this process will be handled by the click of a button or automated in a better way, with minimum human intervention.
For how long have I used the solution?
I have almost one year of hands-on experience with the product.
What do I think about the stability of the solution?
UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.
It can be case to case for the system you are using while i did install it i faced.
What do I think about the scalability of the solution?
The scalability is fantastic.
How are customer service and technical support?
The customer support is amazing.
Which solution did I use previously and why did I switch?
We did not have such a process in place before this.
How was the initial setup?
Coming from an ERP background, I did not find the initial setup to be very complicated.
The configuration is easy to do.
What about the implementation team?
We implemented this solution using our in-house team.
What was our ROI?
We have not calculated ROI to this point.
What's my experience with pricing, setup cost, and licensing?
UiPath is not very pricey. If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.
Which other solutions did I evaluate?
I did not evaluate other options before choosing UiPath.
What other advice do I have?
I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.
Which deployment model are you using for this solution?