UKG Review

Easy to use with good integration capabilities and excellent at streamlining protocols


What is our primary use case?

We primarily use the solution for payroll, HR, recruiting, and onboarding. 

How has it helped my organization?

The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years. 

What is most valuable?

The solution has been working really well with the company for a while. Overall, the entire solution is helpful for our purposes.

It's so easy to use and the reporting is very nice as well. 

The integrations between different parts of the system are perfect. They're easy to work with. For example, the master file records and payroll integrate well with GL, the onboarding, the recruiting modules. etc. They all talk to each other and work with each other very well and that's very important for us. This is the opposite of, for example, ADP, where they're a little bit separate and the have separate maintenance. However, basically, it's a one-stop shop.

The biggest advantage is it saves us a lot of money because it's so easy to use and it streamlines protocol for us.

What needs improvement?

There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further.

The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.

For how long have I used the solution?

We've been using the solution for seven years now.

What do I think about the stability of the solution?

It's stable. However, the solution is still young and growing. The functions need to be extended further to make it even better.

What do I think about the scalability of the solution?

The scalability is very relational to specific use cases. Our company, for example, is growing. The solution, so far, is able to expand with us and offer us what we need. That said, it's hard in our business to determine the answer with regard to scalability, due to the fact that there are so many different factors that could affect scalability and its usefulness as well. 

How was the initial setup?

The initial setup was not straightforward. It was complex. However, it went well. We had the right people on it.

What about the implementation team?

We used one of our consultants. They assisted us with the initial implementation and made sure it went smoothly for us. They were great.

What other advice do I have?

We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. 

We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. 

We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it.

Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion.

I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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