UKG Review

Provides self-service for both employees and managers.

What is most valuable?

  • Self service (both employees and managers)
  • Recruiting & onboarding
  • Benefits administration

How has it helped my organization?

It has helped us to streamline our processes and eliminate administrative tasks.

What needs improvement?

Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).

For how long have I used the solution?

I have used it for four years between two different companies.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We switched to UltiPro for more functionality and financial reasons.

How was the initial setup?

Initial setup was very straightforward. Our consultants were knowledgeable and easy to work with.

What about the implementation team?

I rate the vendor team that implemented it very high.

What's my experience with pricing, setup cost, and licensing?

It has the best pricing ever. You get so much for your money.

Which other solutions did I evaluate?

I have looked at other systems in the past. I have used other systems in the past. I would always continue to go back to using Ultipro.

What other advice do I have?

Ultimate Software makes a great product. And it is always changing for the better!

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi Kathryn, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day.