UKG Review

We have eliminated many paper forms.


What is most valuable?

  • Business intelligence
  • Workflow
  • Platform configuration

How has it helped my organization?

We have been able to eliminate many paper forms and have streamlined some of our processes.

What needs improvement?

  • Customer Support model could use improvement.
  • Offer immersion BI workshops (perhaps on-site in FL).
  • Integrate Salary Management and Talent Management (most companies are promoting employees at the same time as the salary review process; doing them separately is inconvenient).
  • Enhance "Mass Updates" to allow more functionality.

For how long have I used the solution?

I have used it for just over a year (since January 2016).

What was my experience with deployment of the solution?

We have encountered a few deployment issues, but that's to be expected.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues; not yet, at least. We expect to grow over the next few years and are confident that Ulti will help.

How are customer service and technical support?

Customer Service:

We don't love the Customer Support model. Filing a case is problematic because you are free to talk when you file the case, not always when someone returns the call. This regularly results in a long game of phone tag.

Technical Support:

Support is usually good. I think the only area where we have problems is access issues (i.e., when remote employees have troubles logging in). When our IT team cannot solve the problem, we often don't get much additional help from Ulti tech support.

Which solution did I use previously and why did I switch?

We did not have a "real" HRMS solution; we were using Deltek CostPoint which isn't a fully functioning HRMS.

How was the initial setup?

I was not involved with the initial setup.

What about the implementation team?

We worked with several people at Ulti for our implementation. They were very helpful.

What was our ROI?

ROI is unknown.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Workday, SilkRoad, ADP, and one other (can't remember the name).

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for providing us with feedback. We're happy to hear you find our Business Intelligence and other tools valuable. I do see you have some concerns and I wanted to let you know that I shared your concerns with the team so that we can continuously improve in the future. Have a great day!

Thank you,

Micole Kaye, Ultimate Software