- Business intelligence
- Platform configuration
We have been able to eliminate many paper forms and have streamlined some of our processes.
I have used it for just over a year (since January 2016).
We have encountered a few deployment issues, but that's to be expected.
We have not encountered any stability issues.
We have not encountered any scalability issues; not yet, at least. We expect to grow over the next few years and are confident that Ulti will help.
We don't love the Customer Support model. Filing a case is problematic because you are free to talk when you file the case, not always when someone returns the call. This regularly results in a long game of phone tag.Technical Support:
Support is usually good. I think the only area where we have problems is access issues (i.e., when remote employees have troubles logging in). When our IT team cannot solve the problem, we often don't get much additional help from Ulti tech support.
We did not have a "real" HRMS solution; we were using Deltek CostPoint which isn't a fully functioning HRMS.
I was not involved with the initial setup.
We worked with several people at Ulti for our implementation. They were very helpful.
ROI is unknown.
Before choosing this product, we also evaluated Workday, SilkRoad, ADP, and one other (can't remember the name).