UKG Review

The core features enabling employee self-serve functions and automation of workflows have been helpful in our organization's drive to become paperless.


What is most valuable?

The core features enabling employee self-serve functions and automation of workflows have been extremely helpful in our organization's drive to become paperless. The reporting function is better than any other HRIS system I've seen or worked with

How has it helped my organization?

The reporting functionality specifically has provided our organization with real-time, customized data, allowing us to make data-driven decisions and build programs based on actual data.

What needs improvement?

Improvements in processes and being able to track our turnover statistics to assess the effectiveness of retention efforts and programs.

For how long have I used the solution?

1.5 years

What was my experience with deployment of the solution?

We had a few bumps in the road, which is to be expected with any large-scale implementation. From the employee perspective, it was largely seamless.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible. Post-implementation, customer service has been great.

Technical Support:

Great if you know the right questions to ask.

Which solution did I use previously and why did I switch?

We did not have a system prior to the Ultipro implementation.

How was the initial setup?

It was complex and would have been nice to have more guidance. We didn't always know the right questions to ask, so we didn't always get the right information, but overall was pretty good.

What about the implementation team?

In-house team.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but provides a lot of functionality and can meet most of our needs.

Which other solutions did I evaluate?

Yes, but it was prior to my joining the organization, so I'm not aware of the details.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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