What is most valuable?
- Benefits admin
- Compensation management
How has it helped my organization?
Workflows help move the approval process.
What needs improvement?
- Would like to see a benefits history page of begin and end dates per employee
- Would like benefit elections to drive the deductions
For how long have I used the solution?
I have used it for 2.5 yrs.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
So far, we have not encountered any stability issues.
What do I think about the scalability of the solution?
We have encountered scalability issues.
How are customer service and technical support?
Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything. Technical Support
Technical support is good.
Which solution did I use previously and why did I switch?
At this employer, we did not previously use a different solution.
How was the initial setup?
I think they had difficulty with best practice soutions.
What about the implementation team?
An in-house team implemented it.
What was our ROI?
I believe it was well worth it based on the former HRIS.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing seems to be reasonable.
Which other solutions did I evaluate?
I do not know whether they evaluated other options.
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: July 2021.
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