UKG Review

The recruitment and compensation management features are valuable.

What is most valuable?

  • Recruitment
  • Benefits admin
  • Compensation management
  • Payroll
  • Workflows

How has it helped my organization?

Workflows help move the approval process.

What needs improvement?

Benefits admin:

  • Would like to see a benefits history page of begin and end dates per employee
  • Would like benefit elections to drive the deductions

For how long have I used the solution?

I have used it for 2.5 yrs.

What was my experience with deployment of the solution?

I did not deploy it.

What do I think about the stability of the solution?

So far, we have not encountered any stability issues.

What do I think about the scalability of the solution?

We have encountered scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

At this employer, we did not previously use a different solution.

How was the initial setup?

I think they had difficulty with best practice soutions.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I believe it was well worth it based on the former HRIS.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing seems to be reasonable.

Which other solutions did I evaluate?

I do not know whether they evaluated other options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi Dayna, thank you for sharing your experience with us. We're happy to hear your organization finds UltiPro valuable in so many ways. Have a great day!