UKG Review

I like the integration between HRIS and payroll. Export of time takes too much time.


What is most valuable?

I like the ease of use with the system and the integration between HRIS and payroll.

How has it helped my organization?

We have one system of record for the domestic employees.

What needs improvement?

Export of time takes too much time; would like to be able to push through some changes once we open payroll; would like to "undo" an import after submit and calc without having to start over from the start; benefits feeds; negative deduction refunds without earnings and improved communication from Ulti to tax filing.

For how long have I used the solution?

I have used it for 1 1/2 years The company has used it for 2+ years.

What was my experience with deployment of the solution?

I wasn't employed at the time it was deployed.

What do I think about the stability of the solution?

We have encountered stability issues on occasion.

What do I think about the scalability of the solution?

We did encounter scalability issues.

How are customer service and technical support?

Customer Service:

Customer service depends on the time of year; sometimes a 9/10 and other times, a 5/10.

Technical Support:

When a technical need arises, if you get directly to the technical team, they are fabulous!

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because it was an older system and we needed the ability to do more.

How was the initial setup?

I was not employed at the time it was set up.

What about the implementation team?

I'm not sure whether a vendor team on an in-house one implemented it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarMicole Kaye (Ultimate Software)
Real User

Thank you for providing us with feedback. We are thrilled to hear you enjoy our unified solution and that we are able to act as one system of record for your employees. Have a great day.