What is most valuable?
How has it helped my organization?
What needs improvement?
- Customer cases when we have problems
For how long have I used the solution?
I have used it since Jan 2016.
What was my experience with deployment of the solution?
We did encounter deployment issues; PTO expressions were a problem.
What do I think about the stability of the solution?
We did not encounter any stability issues.
What do I think about the scalability of the solution?
We did not encounter any scalability issues.
How are customer service and technical support?
Customer service is 7/10. Technical Support
Technical support is 7/10.
Which solution did I use previously and why did I switch?
We previously used ADP. We switched because our parent company switched.
How was the initial setup?
Initial setup was complex; the previous payroll clerk set it up.
What about the implementation team?
I don't know whether a vendor team or an in-house one implemented it.
What was our ROI?
I don't know about the ROI.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is not relevant to my position.
Which other solutions did I evaluate?
Before choosing this product, we did not evaluate other options.
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: July 2021.
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