UKG Review

It is reliable and the payroll features are valuable.

What is most valuable?

  • Payroll

How has it helped my organization?

  • Reliable

What needs improvement?

  • Customer cases when we have problems

For how long have I used the solution?

I have used it since Jan 2016.

What was my experience with deployment of the solution?

We did encounter deployment issues; PTO expressions were a problem.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 7/10.

Technical Support:

Technical support is 7/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because our parent company switched.

How was the initial setup?

Initial setup was complex; the previous payroll clerk set it up.

What about the implementation team?

I don't know whether a vendor team or an in-house one implemented it.

What was our ROI?

I don't know about the ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is not relevant to my position.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for providing us with feedback. We're happy to hear your organization benefits from our payroll features. Thank you!