UKG Review

Core and payroll are the most valuable features.

What is most valuable?

Core and payroll are the most valuable features.

How has it helped my organization?

We can print reports.

What needs improvement?

  • UTM

For how long have I used the solution?

I have used it for 2.5 years.

What was my experience with deployment of the solution?

We have encountered deployment issues; implementation was not a great experience.

What do I think about the stability of the solution?

We encountered stability issues with UTM; still is not working properly.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not rapid. We have been on hold at times for one hour.

Technical Support:

Technical support is great; not many issues with technical support other than UTM.

Which solution did I use previously and why did I switch?

We previously used ADP. We moved to have one single sign-on and ease use of product for users.

How was the initial setup?

Initial setup was complex. Too many times, you need to recheck items; sent information over and had to redo the same spreadsheets.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I'm not sure about ROI.

What's my experience with pricing, setup cost, and licensing?

Ultimate is a great product but I advise hiring a third-party vendor to assist.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Ceridian.

What other advice do I have?

Ultimate is a great product if we can get everything to work.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for providing us with feedback. We're happy to hear you enjoy our core HR and payroll features. Have a great day.