What is most valuable?
It is valuable to have the employee information starting with them applying for a position prior to hire. It is easy to set up a new hire since all the info is there. It is also great that employees can edit their information and their performance reviews are all in one system.
How has it helped my organization?
We haven't had performance integrated with our last software company. So, this feature has improved the performance management process.
What needs improvement?
I think customer support needs improved. Some of my cases are not touched for several days.
For how long have I used the solution?
I have used it for three years.
How are customer service and technical support?
Customer service is fair.
There have been times that I created a case, a few days go by and I hear nothing. So, I add a note to the case asking if anyone was working on my issue. Then a few more days go by and I still do not hear anything (my case is still logged as new case). I add another comment. Still nothing. Then I follow up again with another note. There have been times that it took almost 2 weeks before someone opened my case to look at it. Technical Support
Technical support is good.
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched because upper management wanted a different system.
How was the initial setup?
Initial setup was very complex.
What about the implementation team?
A vendor team implemented it.
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: July 2021.
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