UKG Review

We have not encountered any deployment issues.​

What needs improvement?

  • Open enrollment

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered some stability issues with employee signon.

How are customer service and technical support?

Customer Service:
  • UTLM great
  • Core needs improvement
  • Payment services not good at all
Technical Support:

Technical support is 4/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because it is better than their system.

What about the implementation team?

A team from Wise Consulting implemented it.

What's my experience with pricing, setup cost, and licensing?

It is expensive but for the most part worth it.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ADP and Paychex.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for providing us with feedback. We're happy to hear we provide your organization with value. I do see you have some concerns, and I would like to help you find some solutions. If you are interested in working with me to resolve your concerns, please email me at Have a great day. Thank you.