UKG Review

We have not encountered any deployment issues.​


What needs improvement?

  • Open enrollment

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered some stability issues with employee signon.

How are customer service and technical support?

Customer Service:
  • UTLM great
  • Core needs improvement
  • Payment services not good at all
Technical Support:

Technical support is 4/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because it is better than their system.

What about the implementation team?

A team from Wise Consulting implemented it.

What's my experience with pricing, setup cost, and licensing?

It is expensive but for the most part worth it.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ADP and Paychex.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More UKG reviews from users
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: June 2021.
522,281 professionals have used our research since 2012.
Add a Comment
ITCS user
Guest
1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for providing us with feedback. We're happy to hear we provide your organization with value. I do see you have some concerns, and I would like to help you find some solutions. If you are interested in working with me to resolve your concerns, please email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.