What needs improvement?
For how long have I used the solution?
I have used it for five years.
What was my experience with deployment of the solution?
We have not encountered any deployment issues.
What do I think about the stability of the solution?
We have encountered some stability issues with employee signon.
How are customer service and technical support?
- UTLM great
- Core needs improvement
- Payment services not good at all
Technical support is 4/10.
Which solution did I use previously and why did I switch?
We previously used ADP. We switched because it is better than their system.
What about the implementation team?
A team from Wise Consulting implemented it.
What's my experience with pricing, setup cost, and licensing?
It is expensive but for the most part worth it.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated ADP and Paychex.
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: June 2021.
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