Ultimate Software UltiPro Review

The Payroll, Benefits Administration, and Compensation Management features are valuable.

What is most valuable?

  • Payroll
  • Benefits Administration
  • Compensation Management

How has it helped my organization?

  • Creating salary worksheets in the Compensation Management module for our yearly merits

What needs improvement?

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

For how long have I used the solution?

I have been using it myself for two years; our company, 10 years.

What was my experience with deployment of the solution?

I was not with the company when they deployed it.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 8/10.

Technical Support:

Technical support is 7/10.

Which solution did I use previously and why did I switch?

I used InfinityHR at my past job but starting using UltiPro when I switched jobs.

What's my experience with pricing, setup cost, and licensing?

The price for the product is high but it has a lot of functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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