Ultimate Software UltiPro Review

We currently use onboarding, UTA and Core. I would like to see better integration and less paper.


What is most valuable?

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

What needs improvement?

I would like to see better integration and less paper.

For how long have I used the solution?

I have used it since the beginning.

What was my experience with deployment of the solution?

We did not encounter any deployment issues; complex company and complex needs.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did encounter scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is average most of the time.

Technical Support:

Technical support is occasionally great; sometimes good.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

ROI is unknown.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye
Vendor

Hi there, thank you for providing us with feedback. I see you have some concerns. I'm wondering if there's a way I can assist in improving your experience with us. If you're interested in working with me, please reply here or email me (email will be faster) at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

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