Ultimate Software UltiPro Review

We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.


What is most valuable?

Business Intelligence

BackOffice & Web Access

Tech Support

How has it helped my organization?

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What needs improvement?

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

For how long have I used the solution?

Myself only one year, but my organization has been on the platform for four years.

What was my experience with deployment of the solution?

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

What do I think about the stability of the solution?

Seldom, if any.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Customer Service:

10 out of 10!

Technical Support:

10 out of 10!

How was the initial setup?

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye
Vendor

Hi Juan, thank you for sharing your experience with us. We appreciate the kind words. Have a great day.

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