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Ultimate Software Ultipro Review
Core and payroll are the most valuable features.

Valuable Features:

Core and payroll are the most valuable features.

Improvements to My Organization:

We can print reports.

Room for Improvement:

  • UTM

Use of Solution:

I have used it for 2.5 years.

Deployment Issues:

We have encountered deployment issues; implementation was not a great experience.

Stability Issues:

We encountered stability issues with UTM; still is not working properly.

Scalability Issues:

We have not encountered any scalability issues.

Customer Service:

Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not rapid. We have been on hold at times for one hour.

Technical Support:

Technical support is great; not many issues with technical support other than UTM.

Previous Solutions:

We previously used ADP. We moved to have one single sign-on and ease use of product for users.

Initial Setup:

Initial setup was complex. Too many times, you need to recheck items; sent information over and had to redo the same spreadsheets.

Implementation Team:

An in-house team implemented it.


I'm not sure about ROI.

Cost and Licensing Advice:

Ultimate is a great product but I advise hiring a third-party vendor to assist.

Other Solutions Considered:

Before choosing this product, we also evaluated Ceridian.

Other Advice:

Ultimate is a great product if we can get everything to work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

C695ac8a f26a 4efc bfe2 bed31bbb03c2 avatar

Hi there, thank you for providing us with feedback. We're happy to hear you enjoy our core HR and payroll features. Have a great day.

Like (0)01 June 17
Anonymous avatar x30

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