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Ultimate Software Ultipro Review
Core and payroll are the most valuable features.


Valuable Features

Core and payroll are the most valuable features.

Improvements to My Organization

We can print reports.

Room for Improvement

  • UTM

Use of Solution

I have used it for 2.5 years.

Deployment Issues

We have encountered deployment issues; implementation was not a great experience.

Stability Issues

We encountered stability issues with UTM; still is not working properly.

Scalability Issues

We have not encountered any scalability issues.

Customer Service and Technical Support

Customer Service:

Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not rapid. We have been on hold at times for one hour.

Technical Support:

Technical support is great; not many issues with technical support other than UTM.

Previous Solutions

We previously used ADP. We moved to have one single sign-on and ease use of product for users.

Initial Setup

Initial setup was complex. Too many times, you need to recheck items; sent information over and had to redo the same spreadsheets.

Implementation Team

An in-house team implemented it.

ROI

I'm not sure about ROI.

Pricing, Setup Cost and Licensing

Ultimate is a great product but I advise hiring a third-party vendor to assist.

Other Solutions Considered

Before choosing this product, we also evaluated Ceridian.

Other Advice

Ultimate is a great product if we can get everything to work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

C695ac8a f26a 4efc bfe2 bed31bbb03c2 avatar

Hi there, thank you for providing us with feedback. We're happy to hear you enjoy our core HR and payroll features. Have a great day.

Like (0)01 June 17
Anonymous avatar x30
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