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Ultimate Software Ultipro Review
It is valuable to have the employee information starting with them applying for a position prior to hire.


Valuable Features:

It is valuable to have the employee information starting with them applying for a position prior to hire. It is easy to set up a new hire since all the info is there. It is also great that employees can edit their information and their performance reviews are all in one system.

Improvements to My Organization:

We haven't had performance integrated with our last software company. So, this feature has improved the performance management process.

Room for Improvement:

I think customer support needs improved. Some of my cases are not touched for several days.

Use of Solution:

I have used it for three years.

Customer Service:

Customer service is fair.

Technical Support:

Technical support is good.

Previous Solutions:

We previously used a different solution. We switched because upper management wanted a different system.

Initial Setup:

Initial setup was very complex.  

Implementation Team:

A vendor team implemented it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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