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Ultimate Software Ultipro Review
We have not encountered any deployment issues.​

Room for Improvement:

  • Open enrollment

Use of Solution:

I have used it for five years.

Deployment Issues:

We have not encountered any deployment issues.

Stability Issues:

We have encountered some stability issues with employee signon.

Customer Service:

  • UTLM great
  • Core needs improvement
  • Payment services not good at all

Technical Support:

Technical support is 4/10.

Previous Solutions:

We previously used ADP. We switched because it is better than their system.

Implementation Team:

A team from Wise Consulting implemented it.

Cost and Licensing Advice:

It is expensive but for the most part worth it.

Other Solutions Considered:

Before choosing this product, we also evaluated ADP and Paychex.

Disclosure: I am a real user, and this review is based on my own experience and opinions.


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