Ultimate Software UltiPro Review
We have not encountered any deployment issues.​

Room for Improvement

  • Open enrollment

Use of Solution

I have used it for five years.

Deployment Issues

We have not encountered any deployment issues.

Stability Issues

We have encountered some stability issues with employee signon.

Customer Service and Technical Support

Customer Service:
  • UTLM great
  • Core needs improvement
  • Payment services not good at all
Technical Support:

Technical support is 4/10.

Previous Solutions

We previously used ADP. We switched because it is better than their system.

Implementation Team

A team from Wise Consulting implemented it.

Pricing, Setup Cost and Licensing

It is expensive but for the most part worth it.

Other Solutions Considered

Before choosing this product, we also evaluated ADP and Paychex.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

Hi there, thank you for providing us with feedback. We're happy to hear we provide your organization with value. I do see you have some concerns, and I would like to help you find some solutions. If you are interested in working with me to resolve your concerns, please email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

Like (0)01 June 17
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