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Ultimate Software Ultipro Review
​Being able to calculate and immediately see results in the payroll gateway is valuable.


Valuable Features:

  • Being able to calculate and immediately see results in the payroll gateway

Improvements to My Organization:

It is a huge timesaver and having all our info in the same platform is fantastic.

Room for Improvement:

I would like to see more consideration in the web to sports teams' payroll.

Use of Solution:

I have used it for seven years.

Deployment Issues:

We have encountered deployment issues, but partly due to lack of experience with the implementation specialist.

Stability Issues:

We have never encountered any stability issues.

Scalability Issues:

We have not encountered any scalability issues.

Customer Service:

Customer service is excellent from the account manager; not so great from UTA.

Technical Support:

Technical support is very good.

Previous Solutions:

We previously used ADP. We switched because of the lack of flexibility, the mainframe processing, and the constant need to upgrade to new platforms.

Initial Setup:

Initial setup was complex due to having to clean up data and convert it to Ultipro's format.

Implementation Team:

An in-house team implemented it.

Cost and Licensing Advice:

Make sure you really investigate all the licenses you'll need to be efficient.

Other Solutions Considered:

Before choosing this product, we also evaluated Workday, ADP Workforce, SAP, Kronos, and Oracle.

Other Advice:

Just understand the difference between a payroll service bureau and a software company that services payroll. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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