Ultimate Software UltiPro Review

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately.


What is most valuable?

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions.

How has it helped my organization?

With the time and attendance report our supervisors can easily see who is in the building and who is not. This can be dumped into excel for easy tracking.

What needs improvement?

We would love to see more mobile options. But, it sounds like this is coming within the next 6 months.

For how long have I used the solution?

Our company went live a year ago...but I just started with them in January.

What was my experience with deployment of the solution?

Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted. They didn't have an HRIS specialist and so every plant kinda picked and chose how they wanted the system to look. Making it a mess and full of junk. We are working on standardizing now and this will improve how the system performs for us.

What do I think about the stability of the solution?

Not that I know of.

What do I think about the scalability of the solution?

Not that I know of

How are customer service and technical support?

Customer Service:

The customer service is amazing. I came from a system that was difficult to get ahold of people and difficult to get answers. I've only been working with Ulti for 2 months and everyone has been so helpful and patient as I am learning the system.

Technical Support:

10 - Very attentive

Which solution did I use previously and why did I switch?

I came from Workday....I changed because I changed companies.

How was the initial setup?

I wasn't a part of the initial set up.

What about the implementation team?

We used Sability

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye
Vendor

Hi Heather, thank you for sharing your experience with us. We're thrilled to hear we are helping you retain your employees. I hope you have a great day and enjoy your holidays!

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