Ultimate Software UltiPro Review

Provides employees and managers direct access to their information and the ability to make changes

What is most valuable?

  • Payroll
  • Employee self-service
  • Manager self-service
  • Intuitive
  • Ease of use

How has it helped my organization?

  • Eliminate papers
  • Provides employees and managers direct access to their information and the ability to make changes.
  • Advanced reporting

What needs improvement?

Ultimate is growing fast and this has occasionally impacted response time with the customer support team.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Deployment was extremely successful. I really like the Ultimate model of in-house deployment staff. It eliminates all the finger pointing created by outsourcing implementation.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Good. Response times has been a bit slow occasionally.

Technical Support:


Which solution did I use previously and why did I switch?

Yes. I switched because I needed a cloud-based system with richer functionality.

How was the initial setup?

The initial setup is very straightforward with the help of Ultimate staff dedicated to the success of the project.

What about the implementation team?

In-house - the best solution by far.

What was our ROI?

About 18 months.

What's my experience with pricing, setup cost, and licensing?

Negotiate for the best price you can. Make sure you include the number of BI (Cognos) licenses that you will need to perform custom reporting.

Which other solutions did I evaluate?

SAP, Oracle, ADP, Ceridian, and Fairsail.

What other advice do I have?

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term strategy for results.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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1 Comment

author avatar
Micole Kaye (Ultimate Software)

Hi Brett, thank you for your feedback. We're thrilled to hear you enjoy our self-service and payroll capabilities. I wanted to let you know I shared your feedback with the team to help us improve. I hope you have a great day!