Unitrends Review

The customer and technical support are excellent

What is our primary use case?

We use it to back up files and virtual machine (VM) instances.

How has it helped my organization?

It works as expected the vast majority of the time. This is an improvement over other products that seem to break with the slightest change in the environment.

What is most valuable?

The simple and fast restore routine.

What needs improvement?

There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?


Which solution did I use previously and why did I switch?

We used software-only products. There were a number of incidents where the compatibility with the hardware was not a 100 percent. 

This solution alleviates the compatibility issue.

How was the initial setup?

It was probably as simple as could be considering that every environment will need some amount of tweaking.

What about the implementation team?

It was implemented in-house.

What was our ROI?

Not calculated. Estimated at about one year.

What's my experience with pricing, setup cost, and licensing?

Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s). 

Which other solutions did I evaluate?

None worth mentioning here.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarBartt Nelson
Top 20Real User

I have been extremely satisfied with the level of support and customer care that Unitrends displays. Always a quick response and relevant technical solution.