Universal CMDB Review

It can feed in from multiple sources and upload into various Service Management toolsets


What is our primary use case?

Mainly, it is used as a central repository to store our CMS data from various sources. We use it to store data from collection points as well as upload them into tools, such as Service Manager.

What is most valuable?

The ability to use it as our single source of truth. It can feed in from multiple sources and upload into various Service Management toolsets, not just Micro Focus ones.

How has it helped my organization?

It has allowed us to centralise the feeds and sources. Previously, like many companies, we stored CMS data in various places and various systems, and they did not always match.

What needs improvement?

Some of the UI could always be improved, but that is personal taste. I am a big fan of removing thick clients and thick servers and making everything Web UI.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

Perhaps, we used various Service Management toolsets to store data.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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